Customer Complaints Policy

Introduction

At Connection Technologies Limited, we are committed to providing our customers with the best level of service possible. On the rare occasion that we have not met expectations, we have a dedicated in-house Customer Service team who will ensure that any complaints made are treated fairly, with the utmost sensitivity and that a resolution be issued promptly. For the purposes of our complaints policy, a complaint is defined as “Any oral or written expression of dissatisfaction”.

Connection Technologies Limited are a Private Limited Company registered with Companies House under Company number 11630924.

Making a Complaint

If you are dissatisfied with the level of service provided, we ask you to inform us as quickly as possible to ensure that we are given an opportunity to rectify this right away.

You can do this via the following methods:

Telephone – Please call our Customer Service team on 03330 152 615. A dedicated member of staff will be able to provide you with direct assistance. We aim to action any complaint received within 2 working days.

In writing – Please feel free to voice your concerns to us in writing addressed to:

Customer Services, Fareham Innovation Centre Merlin House, Meteor Way, Lee-On-The-Solent PO13 9FU

We will provide a response acknowledging your complaint within 2 working days and endeavor to provide a response in writing within 28 days.

Independent Adjudication

If it has been over 8 weeks since you reported your complaint to us and you remain dissatisfied, then you may be entitled to refer your dispute to CISAS (the Consumer & Internet Services Adjudication Scheme)

is an Ofcom approved alternative dispute resolution provider. CISAS is designed to adjudicate disputes that have not been resolved through our own procedure. The service is free, independent, and impartial.

Telephone - 020 7520 3814

In writing - CISAS, 70 Fleet Street, London, EC4Y 1EU

Email - cisas@cedr.com

Ofcom - https://www.ofcom.org.uk/complaints