About Francesca
Francesca is the Head of Operations at Connection Technologies, responsible for ensuring the smooth running of every aspect of the business — from client onboarding and order processing to account management and team coordination.
With years of experience in telecoms operations, Francesca has a sharp eye for detail and a deep understanding of how to deliver an exceptional client experience. She works behind the scenes to make sure every business mobile order, network switch, and contract renewal is handled efficiently and accurately.
Known for her organised, client-first approach, Francesca ensures that Connection Technologies consistently delivers on its promises — the right deal, on time, every time.
Areas of expertise
Editorial focus
On the Connection Technologies blog, Francesca publishes long-form guides aimed at decision-makers in finance, IT and operations roles inside UK small and mid-sized businesses. Coverage spans business mobile networks (EE, O2, Vodafone, Three and the major MVNOs), hosted VoIP and SIP trunking, business broadband and SoGEA, Microsoft 365 and managed IT support, the Cyber Essentials and Cyber Essentials Plus frameworks, and the UK B2B energy market — including fixed and pass-through tariffs, broker selection, and procurement timing.
Every guide is checked against current provider pricing, network coverage data and regulatory documentation before publication. Articles are updated when material changes happen — Ofcom rule revisions, mobile network mergers, the ongoing PSTN switch-off, or significant supplier price moves. The aim is straightforward: give buyers the same information their procurement team would surface after a week of supplier meetings, written for people who need to make a decision rather than read a sales pitch.
How to work with Connection Technologies
Francesca is part of the team at Connection Technologies, an independent UK telecoms and IT brokerage. The business compares contracts across every major network and provider on the buyer's behalf, negotiates pricing, and project-manages installations so SMEs aren't left juggling four suppliers at once. If a guide on this site is relevant to a problem you're trying to solve, the quickest route to a tailored quote is to contact the team directly.