Customer
Complaints
Policy
At Connection Technologies Limited, we are committed to providing our customers with the best level of service possible. On the rare occasion that we have not met expectations, we have a dedicated in-house Customer Service team who will ensure that any complaints made are treated fairly, with the utmost sensitivity and that a resolution be issued promptly.
“Any oral or written expression of dissatisfaction”
Making A Complaint
If you are dissatisfied with the level of service provided, we ask you to inform us as quickly as possible to ensure that we are given an opportunity to rectify this right away.
You can do this via the following methods:
Telephone
Please call our Customer Service team on 0333 015 2615.
A dedicated member of staff will be able to provide you with direct assistance. We aim to action any complaint received within two working days.
In Writing
Please raise your concerns to us in writing at the following address:
Connection Technologies Limited Customer Services, Fareham Innovation Centre, Merlin House, Meteor Way, Lee-On-Solent PO13 9FU
We will provide a response acknowledging your complaint within two working days and endeavour to provide a response in writing within 28 days.
Independent Adjudication
If it has been over eight weeks since you reported your complaint to us and you remain dissatisfied, then you may be entitled to refer your dispute to CISAS (Consumer & Internet Services Adjudication Scheme). This is an Ofcom approved alternative dispute resolution provider. CISAS is designed to adjudicate disputes that have not been resolved through our own procedure. The service is free, independent and impartial.
Telephone – 020 7520 3814
In writing – CISAS, 70 Fleet Street, London EC4Y 1EU
Email – [email protected]
Ofcom – https://www.ofcom.org.uk/complaints