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You will only be charged a pro-rata fee on your first bill with your network. This is a one-time charge that covers the partial month from when your contract started to the beginning of your regular billing cycle.

However, there are two situations where you may see a pro-rata charge again:

• Switching networks — if you move to a new provider, your first bill with them will include a new pro-rata fee
• Mid-contract changes — if you upgrade or change your plan mid-cycle, a pro-rata adjustment may appear

After the first full month of your contract, your bill should revert to the agreed monthly cost. If you notice unexpected charges on subsequent bills, contact your Connection Technologies account manager for a review.

Going direct to a single network means you only see that network’s deals. An independent provider like Connection Technologies offers significant advantages:

Access to all networks: We compare deals from Vodafone, EE, O2, and Three. You get the best deal from whichever network suits you, not whichever network we represent.

Independent coverage advice: We use Ofcom data to check actual signal strength at your locations, not marketing claims from a single network.

One point of contact: Even if different employees are on different networks, you deal with one account manager for everything — billing queries, upgrades, support, and device issues.

Better pricing: Our bulk buying power across all networks means we can often beat direct network pricing, especially for multi-line accounts.

Ongoing management: We proactively review your contracts, flag savings opportunities, and handle mid-contract upgrades. Networks rarely do this for direct customers.

UK-based support: Calls answered within 45 seconds by people who know your account — not a generic call centre. Experience the difference.

All the UK mobile networks that Connection Technologies work with bill one month in advance. This means your first bill will include a partial month charge (known as a pro-rata fee) on top of your standard monthly cost.

For example, if your contract starts on the 15th of the month and your billing cycle runs from the 1st, your first bill will include:

• The pro-rata charge for the 15th to the end of that month
• Your full monthly charge for the following month

After this initial bill, your monthly charges should return to the agreed amount. If your bill continues to be higher than expected, contact your Connection Technologies account manager who can review it for you.

Learn more about pro-rata fees.

If you change network providers and want to keep your existing mobile number, you will need a PAC (Porting Authorisation Code) to facilitate the transfer. This process is known as mobile number portability (MNP).

Without a PAC code, your old number will simply be deactivated when your previous contract ends, and you will be assigned a brand new number by your new provider.

Keeping your existing number is important for business continuity:

• Clients and customers already have your number
• Your number may be printed on business cards, websites, and marketing materials
• Updating your number across all contacts and services is time-consuming
• You may miss important calls during the transition

Once you provide your PAC code to your new network, the number transfer typically completes within one working day. Read our complete PAC code guide.

Coverage varies significantly between Vodafone, EE, O2, and Three depending on your exact location. No single network has the best coverage everywhere in the UK.

To check coverage at your business locations:

1. Use Ofcom’s Map Your Mobile tool for independent, crowd-sourced signal data
2. Check each network’s own coverage checker (though these tend to be optimistic)
3. Ask Connection Technologies for a free coverage analysis — we use independent Ofcom data to check all four networks at your specific postcodes

We recommend checking coverage at your office, warehouse, key customer sites, and regular travel routes. The best mobile deal is worthless if you cannot get a signal where you need it.

Read our complete UK mobile signal guide or request a free coverage analysis.