Question 1

Which mobile network has the best coverage in my area?

Accepted Answer

Coverage varies significantly between Vodafone, EE, O2, and Three depending on your exact location. No single network has the best coverage everywhere in the UK.

To check coverage at your business locations:

Use Ofcom’s Map Your Mobile tool for independent, crowd-sourced signal data
Check each network’s own coverage checker (though these tend to be optimistic)
Ask Connection Technologies for a free coverage analysis — we use independent Ofcom data to check all four networks at your specific postcodes

We recommend checking coverage at your office, warehouse, key customer sites, and regular travel routes. The best mobile deal is worthless if you cannot get a signal where you need it.

Read our complete UK mobile signal guide or request a free coverage analysis.

Question 2

Why do I need to use or supply a PAC?

Accepted Answer

If you change network providers and want to keep your existing mobile number, you will need a PAC (Porting Authorisation Code) to facilitate the transfer. This process is known as mobile number portability (MNP).

Without a PAC code, your old number will simply be deactivated when your previous contract ends, and you will be assigned a brand new number by your new provider.

Keeping your existing number is important for business continuity:

Clients and customers already have your number
Your number may be printed on business cards, websites, and marketing materials
Updating your number across all contacts and services is time-consuming
You may miss important calls during the transition

Once you provide your PAC code to your new network, the number transfer typically completes within one working day. Read our complete PAC code guide.

Question 3

How long is a PAC valid for?

Accepted Answer

Once issued, a PAC code is valid for 30 days. If you do not use it within this 30-day window, it will expire and you will need to request a new one. There is no limit to how many times you can request a PAC code, and it is always free. Here are some important things to know about PAC code validity: The 30-day window gives you time — you do not need to rush your decision. Use this time to compare deals and find the right provider. Your contract continues — requesting a PAC code does not cancel your contract. Your existing service continues until the PAC is actually used. No penalty for expiry — if your PAC expires, nothing happens. Your contract continues as normal and you can request a new PAC whenever you are ready. One PAC per number — each mobile number requires its own PAC code for porting. For business accounts with multiple lines, Connection Technologies can manage all your PAC codes in bulk. Read our full PAC code guide.

Question 4

I have lost my phone

Accepted Answer

If you have lost your phone or it has been stolen, take these steps immediately: 1. Call us on 0333 015 2615 — we will set a spend cap on your account straight away to prevent unauthorised charges. 2. Remote lock your device — if you have mobile device management (MDM) enabled, we can remotely lock or wipe the device to protect your business data. 3. Report to police — get a crime reference number, which you will need for any insurance claim. 4. Insurance claim — if you have mobile insurance through Connection Technologies, we will start the claims process immediately. In most cases, we can arrange a replacement device within 24 hours. 5. Block your SIM — we will arrange for your network to block the SIM card so it cannot be used. We understand how disruptive losing a business phone can be. Our UK-based support team handles these situations regularly and will work to get you back up and running as quickly as possible. Learn about our business mobile services.

Question 5

What is the RPI and CPPI increase and how will it affect me?

Accepted Answer

The RPI (Retail Prices Index) and CPI (Consumer Price Index) are measures of inflation used by UK mobile networks to adjust pricing each year, usually in April.

Every April, network providers review their pricing based on these inflation measures. Here is how each network handles it:

Vodafone and EE follow a CPI-linked increase. The CPI figure is published in January, and an additional percentage is added on top.

O2 applies a fixed increase of £1.50 per line every April, regardless of inflation.

Three uses a tiered approach:

Plans £0.01 – £9.99: increase by 50p per month
Plans £10.00 – £20.00: increase by 75p per month
Plans £20.01+: increase by £1.50 per month

These increases apply for the duration of your contract. At Connection Technologies, we ensure you understand the exact costs at the point of sale so there are no surprises. Read about the 2025 Ofcom ruling on price hikes.

Question 6

What is the 2025 Ofcom ruling on inflation-linked price hikes?

Accepted Answer

At the beginning of 2025, Ofcom announced a ruling that banned mid-contract price rises linked to inflation, to ensure greater price transparency for mobile, broadband and TV customers. This ruling refers to consumer contracts, however in the spirit of transparency, the networks that Connection Technologies work with have adopted some of the same principals, mainly stating any future price rises in exact monetary terms at the point of sale, ensuring that customers know the exact costs throughout the duration of their contract. What this means for you is as follows: Vodafone and EE will continue to follow a CPI and RPI linked increase. The CPI is published in January each year which is then added to an additional increase which accounts for the RPI. O2 have opted to follow a fixed fee increase of £1.50 every April, for the duration of the contract. Three will be following a tiered approach based on the value of the monthly contract fee. Monthly rentals of £0.01 - £9.99 will increase by 50p every April for the duration of the contract. Monthly rentals of £10.00 - £20.00 will increase by 75p every April for the duration of the contract. Monthly rentals of £20.01+ will increase by £1.50 every April for the duration of the contract. For the latest increases, always refer to your network providers website.

Question 7

What is a business mobile phone contract?

Accepted Answer

A business mobile phone contract is a service agreement between your company and a mobile network provider, designed specifically for commercial use. Unlike personal contracts, business mobile phone contracts offer several advantages: Dedicated account management — a single point of contact who understands your business needs Bulk pricing — better rates when you have multiple lines on one account Shared data pools — spread data allowances across your team instead of paying per device VAT invoicing — reclaim VAT on your mobile costs (20% saving) Priority support — faster response times than consumer helplines Flexible terms — contracts from 12 to 36 months with the ability to add lines mid-term Business phone contracts are available from all major UK networks including Vodafone, EE, O2, and Three. At Connection Technologies, we compare deals from all networks to find the best contract for your specific requirements. Get a free business mobile quote.

Question 8

How do I compare business mobile deals?

Accepted Answer

Comparing business mobile deals effectively requires looking beyond just the monthly price. Here is what to consider: Check network coverage — use independent Ofcom data to verify signal strength at your business locations, not just network marketing claims Compare total cost — factor in handset costs, insurance, any annual price increases, and early termination fees Assess data needs — calculate how much data each user actually needs. Shared data pools can save money for teams with variable usage Review contract length — longer contracts (24-36 months) offer lower monthly costs but less flexibility Check roaming inclusions — if your team travels internationally, roaming charges can vary enormously between providers Consider support quality — UK-based support with fast response times saves your business time and frustration The easiest way to compare is to use an independent provider like Connection Technologies. We compare deals from all major UK networks and recommend the best option based on your specific needs — not which network pays us the most commission. Get your free comparison today.

Question 9

What are the best business mobile phone plans in the UK?

Accepted Answer

The best business mobile phone plans depend on your specific requirements — there is no single best deal for everyone. However, here is what the top UK networks offer: Vodafone Business — Strong coverage nationwide, excellent shared data plans, good international roaming packages. Best for: businesses needing reliable coverage across the UK. EE Business — The UK's largest 4G network and fastest growing 5G. Best for: data-heavy users who need fast, reliable mobile internet. O2 Business — Flexible contracts, strong city coverage, O2 Priority benefits. Best for: SMEs wanting straightforward plans with good customer service. Three Business — Competitive pricing, generous data allowances, strong 5G rollout. Best for: businesses that need lots of data at the lowest cost. The best approach is to compare all networks against your actual usage patterns and locations. Connection Technologies does this for free — we analyse your needs and recommend the best plan from any network. Read our full comparison guide or get a free quote.

Question 10

Can a sole trader get a business mobile contract?

Accepted Answer

Yes, absolutely. You do not need to be a limited company to get a business mobile phone contract. Sole traders, partnerships, freelancers, and self-employed individuals can all access business mobile plans. To set up a business mobile contract as a sole trader, you typically need: Your business name or trading name Your business address Proof of identity A credit check (similar to a personal contract) Business contracts offer sole traders the same benefits as larger companies — dedicated account management, VAT invoicing, priority support, and often better pricing than consumer plans. Many sole traders start with a single line or a SIM-only deal and add more lines as their business grows. At Connection Technologies, we have no minimum line requirements. Get a sole trader business mobile quote.

Question 11

What is the difference between a business and personal mobile plan?

Accepted Answer

Business mobile plans differ from personal plans in several important ways:

Cost savings:

Business plans allow you to reclaim VAT (effectively 20% cheaper)
Multi-line discounts reduce per-device costs
Shared data pools prevent overspending on individual allowances

Better support:

Dedicated account manager who knows your business
UK-based support teams (not overseas call centres)
Faster response times — Connection Technologies answers in 45 seconds

Management features:

Centralised billing for all devices
Spend caps to prevent bill shock
Mobile Device Management (MDM) for security and compliance
Ability to add or remove lines without renegotiating the entire contract

Flexibility:

Mix different handsets and plans on one account
Mid-contract upgrades available
International roaming packages for business travel

If you are using personal contracts for business, switching to a business mobile plan could save you money while giving you much better support. Compare business plans now.

Question 12

How many phones can I have on one business mobile contract?

Accepted Answer

Most business mobile contracts can accommodate any number of devices — from a single handset to thousands of lines. There is no practical upper limit with the major UK networks. You can start with as few as one device and add more lines at any time, usually at the same rates as your original agreement. This makes business contracts ideal for growing companies. For larger deployments (50+ devices), Connection Technologies can negotiate bespoke pricing and create multi-network solutions where different employees use different networks based on coverage at their primary locations. Get a quote for your team.

Question 13

Can I mix different handsets on one business contract?

Accepted Answer

Yes, most business mobile phone contracts allow you to choose different handsets for different employees within the same account. Common combinations include: Flagship smartphones (iPhone, Samsung Galaxy) for managers and sales teams Mid-range devices for office-based staff who need basic smartphone functionality Rugged phones for field workers, construction, and warehouse environments Tablets and mobile broadband devices for workers who need larger screens SIM-only lines for employees who already have compatible devices Mixing devices does not affect your contract pricing — each line is priced individually based on the handset and plan chosen. Build your custom business mobile package.

Question 14

How do I get a PAC?

Accepted Answer

The easiest way to get a PAC code is by texting PAC to 65075 from the mobile number you want to keep. Your network provider is required by Ofcom to respond with your PAC code within one minute. Alternatively, you can: Call your network provider customer services line Request one through your provider online account or app Ask your Connection Technologies account manager to handle it for you A PAC code is valid for 30 days once issued. If you do not use it within that period, you can request a new one at no cost. For more details, read our comprehensive PAC code guide.

Question 15

What is 5G and is it available for business?

Accepted Answer

5G is the fifth generation of mobile network technology, offering significantly faster speeds, lower latency, and greater capacity than 4G. For businesses, 5G enables: Download speeds up to 10x faster than 4G Near-instant response times for cloud applications Better performance in crowded areas (offices, events, city centres) Support for more connected devices simultaneously 5G availability in the UK (2026): All four major networks are actively rolling out 5G. EE and Three have the widest 5G coverage currently, with Vodafone and O2 expanding rapidly. However, 5G is still predominantly available in major cities and towns. Do you need 5G? For most businesses, 4G provides perfectly adequate speeds for email, cloud apps, and video calls. 5G becomes valuable if your team regularly transfers large files, uses video-heavy applications, or works in areas with congested 4G networks. All new business mobile contracts from Connection Technologies include 5G access at no extra cost where available. Check 5G availability at your location.

Question 16

What is the difference between 4G and 5G for business?

Accepted Answer

The key differences between 4G and 5G for business users are: Speed: 4G: typical speeds of 20-50 Mbps 5G: typical speeds of 100-300 Mbps (up to 1Gbps in ideal conditions) Latency (response time): 4G: around 30-50 milliseconds 5G: as low as 1-10 milliseconds Capacity: 4G: can slow down significantly in busy areas 5G: handles many more simultaneous connections without degradation Practical impact for business: 5G makes video conferencing smoother, cloud app access faster, and large file transfers near-instant. However, 4G remains perfectly adequate for most standard business use including email, web browsing, and voice calls. Coverage: 4G covers over 99% of the UK population. 5G is currently available in most major cities and towns, with coverage expanding monthly. Connection Technologies includes 5G access in all new contracts at no extra cost. We can advise whether 5G coverage is available at your specific locations. Contact us to discuss your needs.

Question 17

What is cloud-based telephony?

Accepted Answer

Cloud-based telephony (also called hosted VoIP or cloud phone systems) is a business phone system that runs over the internet instead of traditional phone lines. Instead of physical PBX hardware in your office, your phone system is hosted in secure data centres and accessed via your internet connection. Benefits for businesses: Work from anywhere — take your business number with you on any device No hardware costs — no expensive PBX equipment to buy or maintain Easy scaling — add or remove users in minutes Advanced features — call recording, auto-attendant, voicemail-to-email, CRM integration Cost savings — typically 30-50% cheaper than traditional phone systems Future-proof — ready for the 2027 UK landline switch-off Connection Technologies offers Hypercloud, our feature-rich hosted VoIP platform. Learn more about Hypercloud or get a free quote.

Question 18

What is the difference between VoIP and a landline?

Accepted Answer

VoIP (Voice over Internet Protocol) makes calls over the internet, while a traditional landline uses copper phone wires. Here are the key differences:

Technology:

Landline: analogue signals over copper wires
VoIP: digital voice data over your internet connection

Cost:

Landline: higher call costs, expensive hardware, maintenance fees
VoIP: lower call costs (often unlimited UK calls included), no hardware, minimal maintenance

Features:

Landline: basic calling, voicemail, caller ID
VoIP: video calling, call recording, auto-attendant, CRM integration, voicemail-to-email, mobile app, call analytics

Flexibility:

Landline: fixed to one location
VoIP: use from anywhere with internet — office, home, mobile

Important: The UK is switching off the traditional landline network by 2027. All businesses will need to move to VoIP or similar digital technology. Explore our VoIP solutions.

Question 19

How fast does my business broadband need to be?

Accepted Answer

The broadband speed your business needs depends on how many people use it and what they do. Here is a guide: 1-5 employees (basic use): 30-80 Mbps Sufficient for email, web browsing, and occasional video calls. 5-20 employees (moderate use): 100-300 Mbps Good for multiple simultaneous video calls, cloud applications, and file sharing. 20-50 employees (heavy use): 300 Mbps - 1 Gbps Required for large teams using cloud-based software, video conferencing, and data-heavy applications simultaneously. 50+ employees or data-intensive: 1 Gbps+ (leased line) Dedicated uncontended bandwidth with guaranteed speeds and an SLA. Key factors that increase your speed requirements: Video conferencing (each call uses 2-4 Mbps) Cloud-based CRM, accounting, or ERP systems VoIP phone systems Large file uploads and downloads Multiple office locations connected via VPN Connection Technologies can assess your current usage and recommend the right broadband speed and technology for your business. Explore our broadband options.

Question 20

How do I switch my business mobile provider?

Accepted Answer

Switching your business mobile provider is straightforward. Here is the process: Get quotes — compare deals from multiple providers or use an independent broker like Connection Technologies Request PAC codes — text PAC to 65075 from each number you want to keep. Each number needs its own code Choose your new provider and plan — select handsets, data allowances, and contract length Provide PAC codes to new provider — they handle the number transfer Wait for activation — numbers typically transfer within one working day Old contract cancels automatically — using the PAC triggers cancellation with your old provider Things to check before switching: Are you within your minimum contract term? Early exit fees may apply Do you have device financing still outstanding? Are there any number porting restrictions on your account? Connection Technologies handles the entire switching process for you — from PAC codes to device setup. We manage bulk transfers for businesses with hundreds of lines. Start your switch today.

Question 21

Are there early termination fees on business mobile contracts?

Accepted Answer

Yes, if you leave a business mobile contract before the minimum term ends, you will typically be charged an early termination fee (ETF). Here is how it works: How ETFs are calculated: Most networks charge the remaining monthly payments left on your contract. For example, if you have 6 months remaining at £30 per month, the ETF would be approximately £180. Device charges: If your contract includes a subsidised handset, you may also need to pay the outstanding device cost. This is separate from the service ETF. How to avoid ETFs: Wait for your upgrade window — Connection Technologies can upgrade your contract from the mid-point, often with better deals than your current terms Negotiate with your current provider — sometimes they will waive fees if you are switching to a plan that benefits them Plan ahead — start comparing deals 3-6 months before your contract ends Important: Under the 2025 Ofcom ruling, providers must clearly state all charges including ETFs at the point of sale. There should be no surprises. Contact your Connection Technologies account manager who can review your current contract and advise on the most cost-effective way to switch.

Question 22

Can I keep my business number if I switch providers?

Accepted Answer

Yes, you can keep your existing business mobile numbers when switching to a new provider. This process is called mobile number portability (MNP) and is your legal right under Ofcom regulations. To keep your number, you need a PAC code (Porting Authorisation Code). Text PAC to 65075 from the number you want to keep, and your network must respond within one minute. For businesses with multiple lines, each number requires its own PAC code. Connection Technologies handles bulk PAC code requests and manages the entire porting process to ensure zero disruption to your team. Read our complete PAC code guide for step-by-step instructions.

Question 23

Why use an independent mobile provider instead of going direct?

Accepted Answer

Going direct to a single network means you only see that network’s deals. An independent provider like Connection Technologies offers significant advantages:

Access to all networks: We compare deals from Vodafone, EE, O2, and Three. You get the best deal from whichever network suits you, not whichever network we represent.

Independent coverage advice: We use Ofcom data to check actual signal strength at your locations, not marketing claims from a single network.

One point of contact: Even if different employees are on different networks, you deal with one account manager for everything — billing queries, upgrades, support, and device issues.

Better pricing: Our bulk buying power across all networks means we can often beat direct network pricing, especially for multi-line accounts.

Ongoing management: We proactively review your contracts, flag savings opportunities, and handle mid-contract upgrades. Networks rarely do this for direct customers.

UK-based support: Calls answered within 45 seconds by people who know your account — not a generic call centre. Experience the difference.

Question 24

What is a SIM-only business deal?

Accepted Answer

A SIM-only business deal provides a mobile plan (calls, texts, and data) without a handset. You receive a SIM card to use in a phone you already own. Benefits of SIM-only for business: Lower monthly cost — typically 30-50% cheaper than contracts with handsets Shorter commitments — available on 1-month, 12-month, or 24-month terms Flexibility — easy to switch or cancel without device financing tying you in Use existing devices — extend the life of current phones that are still working well VAT reclaimable — same tax benefit as full business contracts When SIM-only makes sense: Your team already has suitable phones (BYOD) You purchase devices separately through a leasing arrangement You want to reduce costs on lines that do not need the latest handset You need a temporary line for a contractor or project Connection Technologies offers SIM-only business deals from all major UK networks. Get a SIM-only quote.

Question 25

How do I set up a business phone number in the UK?

Accepted Answer

Setting up a business phone number in the UK is straightforward. You have several options: Business mobile number: Take out a business mobile contract and you will be assigned a new UK mobile number (07xxx). Alternatively, you can transfer your existing personal number to the business contract using a PAC code. Landline-style number (01/02/03): With a hosted VoIP system like Connection Technologies Hypercloud, you can get local area code numbers (01/02) or national rate numbers (03) that ring on your mobile, desk phone, or laptop. Memorable or sequential numbers: Some providers offer memorable number blocks for businesses wanting professional, easy-to-remember numbers. Steps to get started: Decide what type of number you need (mobile, local, national) Choose a provider and plan Complete the application (business name, address, ID verification) Receive your SIM or VoIP credentials Start making and receiving calls Most business numbers can be set up within 1-2 working days. Contact us and we will help you choose the right number type for your business.

Question 26

What happens when my business mobile contract ends?

Accepted Answer

When your business mobile contract reaches the end of its minimum term, you have several options: 1. Renew with a new deal: This is usually the best option. New contracts often come with better pricing, more data, and the option to upgrade to the latest handsets. Connection Technologies proactively contacts you before your contract ends to compare the market and find you a better deal. 2. Continue on a rolling basis: If you do not renew, most networks move you to a rolling monthly contract at the same (or higher) rate. You keep your number and service but miss out on potential savings from a new deal. 3. Switch provider: Use a PAC code to move your number to a new network. Connection Technologies handles the entire switching process. 4. Cancel: If you no longer need the line, use a STAC code to terminate. Text STAC to 75075. Important: Once your minimum term ends, you are free to leave at any time with no early termination fees. However, continuing to pay out-of-contract rates is almost always more expensive than negotiating a new deal. We recommend starting to compare options 2-3 months before your contract ends. Get a free renewal quote.

Question 27

Why is mobile device management (MDM) important in an organisation?

Accepted Answer

MDM can create efficiencies as well as enhance security protocols. It can allow businesses to automate many tasks such as remote installation of applications across all users and centrally updating of software. This eliminates the need for employees to be in a physical office at a designated time to have their devices upgraded.

It can also help businesses achieve compliance and quality standards, for example, GDPR, and protect sensitive corporate data on mobile devices by controlling how it’s shared or saved on third-party devices.

Question 28

Why can’t I see my Airtime Credit on my network bill?

Accepted Answer

Your Airtime Credit (ATC) will not appear on your monthly network bill because it is a separate financial arrangement between your business and Connection Technologies.

Here is how it works:

Your network (Vodafone, EE, O2, or Three) bills you their standard rate
Connection Technologies pays an airtime credit directly into your business bank account
The net effect is that your actual cost matches the price we quoted you

Airtime credits are classified as ex-gratia payments and are zero-rated for VAT purposes. This means you can still reclaim VAT on your full network bill as normal.

Payments are made monthly in arrears to your nominated business bank account. The exact timing depends on your contract terms.

If you believe you have not received an expected airtime credit payment, contact your Connection Technologies account manager who can check the payment status for you. What is airtime credit?

Question 29

How and when is Airtime Credit (ATC) paid?

Accepted Answer

Your Airtime Credit (ATC) is paid directly into your business bank account on the 23rd of each month. If the 23rd falls on a weekend or Bank Holiday, the payment will be made the next working day instead. You’ll see the payment listed as CT Airtime ATC.   You should have received an Airtime Credit Payment Schedule from your account manager when you signed your business mobile contract, please contact your account manager or customer services if you have not had this.   Depending on your connection date, you may receive your ATC in your first month. If not, you’ll receive a double ATC payment in month two of your contract. These payments are not pro-rata-ed.   If your business bank account details change, please contact Connection Technologies as soon as possible using the contact information below. This ensures your ATC payments continue without interruption.

Question 30

I haven’t received my Airtime Credit?

Accepted Answer

There could be a couple of reasons for this. Firstly, can we ask that you check the bank account details that you have shared with Connection Technologies? If the information is incorrect the payments will be unable to be made.   Next, please look out for a payment listed as CT Airtime ATC - this is the Airtime Credit.   Depending on your connection date, you may receive your ATC in your first month. If not, you’ll receive a double ATC payment in month two of your contract. These payments are not pro-rata-ed.   Please call the customer service team on 0333 015 2615 who will be able to confirm the details that we hold for your business.

Question 31

What are Bolt ons?

Accepted Answer

Bolt-ons are additional services or allowances that you can add to your existing mobile phone plan. They provide extra capacity on top of your standard monthly allowance, typically for a fixed additional cost per month. Common types of bolt-ons include: Data bolt-ons — extra GB of mobile data when your standard allowance is not enough International calling — reduced rates for calls to overseas numbers Roaming packages — affordable data and call bundles for use abroad Content subscriptions — streaming services, cloud storage, or security features Bolt-ons can usually be added or removed at any time through your network app, online portal, or by contacting your provider. For business accounts managed by Connection Technologies, your account manager can add or adjust bolt-ons for you. See what types of bolt-ons are available.

Question 32

What types of bolt ons are available?

Accepted Answer

Each UK mobile network offers a range of bolt-ons that can be added to your existing plan to provide additional allowances. Common bolt-on types include:

Data bolt-ons: Extra data allowances ranging from 1GB to unlimited, ideal for months with higher usage.

International calling bolt-ons: Reduced rates for calls to specific countries or groups of countries.

Roaming bolt-ons: Cost-effective packages for using your phone abroad, covering data, calls, and texts.

Premium features: Additional services such as enhanced voicemail, call recording, or priority customer support.

Bolt-on availability and pricing varies by network and changes regularly as providers introduce new options. Your dedicated Connection Technologies account manager stays up to date with all available bolt-ons and can recommend the most cost-effective options for your usage patterns.

Call our customer services team on 0333 015 2615 for advice on the best bolt-ons for your business.

Question 33

Why is my first bill higher than expected?

Accepted Answer

All the UK mobile networks that Connection Technologies work with bill one month in advance. This means your first bill will include a partial month charge (known as a pro-rata fee) on top of your standard monthly cost.

For example, if your contract starts on the 15th of the month and your billing cycle runs from the 1st, your first bill will include:

The pro-rata charge for the 15th to the end of that month
Your full monthly charge for the following month

After this initial bill, your monthly charges should return to the agreed amount. If your bill continues to be higher than expected, contact your Connection Technologies account manager who can review it for you.

Learn more about pro-rata fees.

Question 34

What is a pro-rata fee?

Accepted Answer

A pro-rata fee is a partial month charge that covers the period from when your mobile contract was first activated through to the start of your regular billing cycle. Mobile networks bill on fixed dates each month. If your contract starts part-way through a billing period, you are charged a proportional amount for those remaining days. This is the pro-rata fee. Example: If your monthly cost is £30 and your contract starts 10 days before the billing cycle resets, your pro-rata fee would be approximately £10 (10/30 of the monthly cost). Pro-rata fees are a one-off charge on your first bill only. From the second bill onwards, you will pay your standard agreed monthly amount. Will this be on every bill?

Question 35

Will this be on every bill?

Accepted Answer

You will only be charged a pro-rata fee on your first bill with your network. This is a one-time charge that covers the partial month from when your contract started to the beginning of your regular billing cycle.

However, there are two situations where you may see a pro-rata charge again:

Switching networks — if you move to a new provider, your first bill with them will include a new pro-rata fee
Mid-contract changes — if you upgrade or change your plan mid-cycle, a pro-rata adjustment may appear

After the first full month of your contract, your bill should revert to the agreed monthly cost. If you notice unexpected charges on subsequent bills, contact your Connection Technologies account manager for a review.

Question 36

How can I access my bill?

Accepted Answer

Your bill should be available online via your network providers online account system and only takes a few minutes to set up. Click on the network link below to get started.   Vodafone - Click here to access the online portal and follow the guide below to get your account set up. Setting up online billing with Vodafone   O2 – As an O2 customer this should already be in place for you and you should have received a SMS from O2, but if you haven't or need help, please click here.   Please do not hesitate to reach out to your account manager who can assist you in getting these set up.

Question 37

What is mobile device management (MDM)?

Accepted Answer

Mobile Device Management (MDM) is a security and administration technology that allows businesses to remotely monitor, manage, and secure mobile devices such as smartphones, tablets, and laptops. With MDM, your IT team gets a centralised portal to: Deploy and update apps across all devices simultaneously Enforce security policies (PIN codes, encryption, VPN) Remotely lock or wipe lost or stolen devices Separate business data from personal data on BYOD devices Monitor device compliance and health Control which apps can be installed MDM is essential for any business with mobile workers, remote employees, or multiple company devices. It transforms device security from a risk into a strategic advantage. Read our complete MDM guide or contact us to discuss your requirements.

Question 38

I would prefer to receive my bills by post

Accepted Answer

By default, your bills are available online through your network provider digital portal. However, we understand that some customers prefer to receive paper bills by post. To switch to postal billing, contact your dedicated Connection Technologies account manager who can arrange this with your network provider. Please note that some networks may charge a small administration fee (typically £1-£2 per month) for postal billing. We recommend keeping online billing active even if you prefer post, as the digital portal gives you: Instant access to current and historical bills Real-time usage monitoring The ability to download bills as PDFs for your records Faster dispute resolution if any billing queries arise Need help setting up online billing? See our guide on how to access your bill.

Question 39

Do I need mobile device management?

Accepted Answer

As your business grows and more devices are purchased and used, it can become difficult to keep on top of the management of them. A mobile device management solution helps businesses improve their productivity by allowing employees to use mobile devices to securely access business information while working remotely. Many MDM solutions also integrate with other applications, such as helpdesk ticketing software and app development tools. Connection Technologies can help you find the right solution for your organisations.

Question 40

What is Airtime Credit (ATC)?

Accepted Answer

What is airtime? In mobile phone terminology, airtime refers to the time and service you use on a mobile network — calls, texts, and data. When people ask "what is airtime?" they are typically referring to one of two things: 1. Airtime as mobile service usage Airtime originally meant the minutes spent on voice calls. Today it broadly covers your entire mobile plan — calls, texts, and mobile data. Your monthly mobile plan gives you a set amount of "airtime" each month. 2. Airtime Credit (ATC) — a business mobile payment For business mobile customers of Connection Technologies, airtime credit (ATC) is a monthly payment made directly from Connection Technologies to your business bank account. It effectively reduces your mobile bill to the agreed monthly cost that was quoted to you. How does airtime credit work? When you take out a business mobile contract through Connection Technologies, the monthly cost on your network bill may differ from the price we quoted. The difference is paid back to you as an airtime credit — a regular payment into your business bank account. Why does airtime credit not appear on my network bill? Airtime credits are an arrangement between your business and Connection Technologies, not between you and the network. Because the credit is paid by us rather than the network, it appears as a bank payment rather than a bill reduction. Are airtime credits taxable? Airtime credits are classified as ex-gratia payments and are zero-rated for VAT. You will still receive your full network bill which you can reclaim VAT on as normal. When are airtime credits paid? Airtime credits are typically paid monthly, in arrears, directly into your nominated business bank account. The exact timing depends on your contract terms — your dedicated account manager can confirm your payment schedule. What is the difference between airtime and data? Airtime traditionally referred to voice call time but now broadly covers your entire mobile plan including data. Airtime credit specifically refers to the cashback payment from Connection Technologies, not your data allowance. What are airtime charges? Airtime charges are the costs associated with using your mobile service beyond your included allowance. These can include charges for exceeding your data limit, making international calls, using premium rate numbers, or roaming abroad. Setting up mobile spend caps helps control these charges. Need more information? Contact your Connection Technologies account manager or call 0333 015 2615.

Question 41

What can mobile device management monitor?

Accepted Answer

MDM can monitor a comprehensive range of device attributes and activities to help businesses maintain security and compliance: Device health: Operating system version and update status Storage capacity and usage Battery health Encryption status Security compliance: Whether a PIN/biometric lock is enabled If the device has been jailbroken or rooted Installed security certificates VPN connection status App management: Installed applications (business apps only on BYOD devices) App versions and update status Blacklisted or unauthorised app detection Usage and connectivity: Data usage patterns Network connections (Wi-Fi, cellular, VPN) Device location (company-owned devices only, with consent) Importantly, MDM does not monitor personal activities, messages, photos, or browsing history. Learn about MDM and privacy.

Question 42

How is Mobile Device Management (MDM) implemented?

Accepted Answer

MDM is implemented through a structured process that ensures minimal disruption to your business operations: 1. Assessment — we audit your current device estate, identify security gaps, and understand your business requirements. 2. Platform selection — based on your needs, we recommend the most suitable MDM platform (Microsoft Intune, VMware Workspace ONE, Jamf, or others). 3. Policy configuration — we set up security policies, compliance rules, app management settings, and access controls in the MDM portal. 4. Device enrolment — devices are enrolled into the MDM system. For new devices, this can be automated via Apple Business Manager or Android Zero-Touch. Existing devices are enrolled with a simple profile installation. 5. Testing — we test all policies and configurations with a pilot group before full rollout. 6. Deployment — full rollout to all devices with user communication and support. 7. Training — IT administrators are trained on daily management tasks. 8. Ongoing management — Connection Technologies provides continuous support, monitoring, and policy updates. The entire process typically takes 2-6 weeks depending on complexity. Contact us to start your MDM journey.

Question 43

What devices can be managed with MDM?

Accepted Answer

MDM can manage a wide range of devices including smartphones (iPhone and Android), tablets (iPad, Samsung Galaxy Tab, etc.), laptops (Windows, macOS, ChromeOS), and even rugged devices used in warehousing and field operations. Most modern MDM platforms support all major operating systems: Apple iOS and iPadOS — managed via Apple Business Manager integration Android — managed via Android Enterprise Windows 10/11 — managed via Microsoft Intune or other MDM platforms macOS — managed via Jamf or cross-platform MDM tools The key requirement is that the device supports the installation of a management profile. Virtually all modern business devices do. What is MDM?

Question 44

Will MDM affect user privacy?

Accepted Answer

No, MDM does not affect user privacy on personal data. Modern MDM solutions use containerisation technology to create a strict separation between business and personal data on the same device.

Your employer can see and manage:

Business apps and their data
Device compliance status (is the OS up to date, is encryption enabled)
General device information (model, OS version)

Your employer cannot see:

Personal photos, videos, or files
Personal messages (SMS, WhatsApp, etc.)
Personal browsing history
Personal app usage
Location data (unless explicitly agreed for company-owned devices)

This privacy separation is a legal requirement under UK GDPR and is built into all reputable MDM platforms. Read our complete MDM guide.

Question 45

How quickly can MDM be implemented?

Accepted Answer

Basic MDM deployment can be completed in as little as one to two weeks for small businesses with straightforward requirements. This includes setting up the management portal, configuring security policies, and enrolling devices. For larger organisations or those with complex requirements (multiple device types, custom app configurations, integration with existing IT systems), implementation typically takes four to six weeks. The timeline depends on several factors: Number of devices to enrol Complexity of security policies required Whether existing devices need migrating or only new devices are being set up Integration requirements with email, VPN, and other business systems Staff training needs Connection Technologies manages the entire implementation process, ensuring minimal disruption to your daily operations. Contact us to discuss your timeline.

Question 46

Can we start with a small number of devices?

Accepted Answer

Yes, you can start with as few devices as you need. There is no minimum requirement for implementing a mobile device management solution. Many businesses begin with a small pilot group of 5-10 devices to test the system before rolling it out company-wide. This phased approach allows you to refine your MDM policies, train your IT team, and demonstrate the value to stakeholders before committing to a full deployment. Your Connection Technologies account manager can help you plan a staged rollout that works for your business. Starting small also means lower initial costs and the ability to learn what works best for your organisation before scaling up. Learn more about MDM for business.

Question 47

What happens if a device is lost or stolen?

Accepted Answer

If a business device is lost or stolen, MDM allows you to take immediate action to protect your company data: Immediate steps: Remote lock — instantly lock the device with a PIN so nobody can access it Remote wipe — erase all business data from the device Locate — track the device location on a map (if location services are enabled) Disable — permanently disable the device so it cannot be reactivated What happens to personal data? If the device is a BYOD (personal device), MDM can selectively wipe only the business container, leaving personal photos, apps, and data untouched. For Connection Technologies customers, call us immediately on 0333 015 2615 and we will block the device and begin the replacement process. With our mobile insurance plans, we can often have a replacement device delivered next day.

Question 48

Can you help my business to access the latest tech?

Accepted Answer

Absolutely. Connection Technologies specialises in helping businesses access the latest mobile technology, devices, and connectivity solutions at competitive prices. We can help with: Latest handsets — iPhone, Samsung Galaxy, Google Pixel, and rugged devices for fieldwork Technology funding — spread the cost of new devices with flexible leasing and finance options Mid-contract upgrades — upgrade your devices before your contract ends Bulk purchasing — our buying power means better deals on hardware for businesses of any size Trade-in programmes — offset the cost of new devices by trading in your old ones Whether you need one device or hundreds, we handle the procurement, setup, and ongoing management. Get a free quote or call 0333 015 2615.

Question 49

What are the advantages and benefits of leasing my businesses tech?

Accepted Answer

There are several advantages to leasing which you may not have realised. These include: Financing advantages - Significant tax benefits as rentals are 100% allowable against Corporation Tax. Use your tech whilst you pay for it - pay for the equipment as you use it, as opposed to all upfront, ensuring that you can keep your business operating. Budget more effectively – fixed repayments over the rental period makes budgeting and planning easier. Flexibility for your business – because you decide the rental term, payment frequency and deposit with the option to settle early or upgrade before the end of the agreement, you can access the latest tech quickly. Preserve your cashflow - keep cash in your business and available to spend on items with higher returns. Maintain existing lines of business credit - your existing credit lines will remain unaffected.

Question 50

How soon can I upgrade my current business mobile contract?

Accepted Answer

With Connection Technologies we can look to upgrade your contract at the mid-way point of your contract. At this time, we will look at the market and compare your current contract against the latest deals and hopefully save your business money. We can also look at upgrading your handsets, trading them in for the latest Apple or Android models. Our buying power ensures that we are highly competitive on contract and device plans, meaning that you can always have a new phone that helps keep you connected.

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