Business Mobiles

Your bill should be available online via your network providers online account system and only takes a few minutes to set up. Click on the network link below to get started.

Vodafone - Click here to access the online portal and follow the guide below to get your account set up.

Setting up online billing with Vodafone

O2 – As an O2 customer this should already be in place for you and you should have received a SMS from O2, but if you haven't or need help, please click here.

Please do not hesitate to reach out to your account manager who can assist you in getting these set up.

The easiest way to get a PAC code is by texting PAC to 65075 from the mobile number you want to keep. Your network provider is required by Ofcom to respond with your PAC code within one minute.

Alternatively, you can:

• Call your network provider customer services line
• Request one through your provider online account or app
• Ask your Connection Technologies account manager to handle it for you

A PAC code is valid for 30 days once issued. If you do not use it within that period, you can request a new one at no cost. For more details, read our comprehensive PAC code guide.

Once issued, a PAC code is valid for 30 days. If you do not use it within this 30-day window, it will expire and you will need to request a new one.

There is no limit to how many times you can request a PAC code, and it is always free. Here are some important things to know about PAC code validity:

• The 30-day window gives you time — you do not need to rush your decision. Use this time to compare deals and find the right provider.
• Your contract continues — requesting a PAC code does not cancel your contract. Your existing service continues until the PAC is actually used.
• No penalty for expiry — if your PAC expires, nothing happens. Your contract continues as normal and you can request a new PAC whenever you are ready.
• One PAC per number — each mobile number requires its own PAC code for porting.

For business accounts with multiple lines, Connection Technologies can manage all your PAC codes in bulk. Read our full PAC code guide.

With Connection Technologies we can look to upgrade your contract at the mid-way point of your contract. At this time, we will look at the market and compare your current contract against the latest deals and hopefully save your business money.

We can also look at upgrading your handsets, trading them in for the latest Apple or Android models. Our buying power ensures that we are highly competitive on contract and device plans, meaning that you can always have a new phone that helps keep you connected.

If you have lost your phone or it has been stolen, take these steps immediately:

1. Call us on 0333 015 2615 — we will set a spend cap on your account straight away to prevent unauthorised charges.

2. Remote lock your device — if you have mobile device management (MDM) enabled, we can remotely lock or wipe the device to protect your business data.

3. Report to police — get a crime reference number, which you will need for any insurance claim.

4. Insurance claim — if you have mobile insurance through Connection Technologies, we will start the claims process immediately. In most cases, we can arrange a replacement device within 24 hours.

5. Block your SIM — we will arrange for your network to block the SIM card so it cannot be used.

We understand how disruptive losing a business phone can be. Our UK-based support team handles these situations regularly and will work to get you back up and running as quickly as possible. Learn about our business mobile services.

By default, your bills are available online through your network provider digital portal. However, we understand that some customers prefer to receive paper bills by post.

To switch to postal billing, contact your dedicated Connection Technologies account manager who can arrange this with your network provider. Please note that some networks may charge a small administration fee (typically £1-£2 per month) for postal billing.

We recommend keeping online billing active even if you prefer post, as the digital portal gives you:

• Instant access to current and historical bills
• Real-time usage monitoring
• The ability to download bills as PDFs for your records
• Faster dispute resolution if any billing queries arise

Need help setting up online billing? See our guide on how to access your bill.

A PAC code (Porting Authorisation Code) is a unique nine-character code that allows you to transfer your existing mobile phone number from one network provider to another. It is your right as a UK mobile customer to request a PAC code at any time, free of charge.

To get your PAC code, text PAC to 65075 from the number you want to keep. Your network must respond within one minute.

Key facts about PAC codes:

• Valid for 30 days from the date issued
• Free to request — your network cannot charge you
• Number transfer completes within one working day
• Your old contract is automatically cancelled when the number ports

For a detailed guide covering everything about PAC codes including STAC codes, business transfers, and tips for a smooth switch, visit our comprehensive PAC code guide.

A pro-rata fee is a partial month charge that covers the period from when your mobile contract was first activated through to the start of your regular billing cycle.

Mobile networks bill on fixed dates each month. If your contract starts part-way through a billing period, you are charged a proportional amount for those remaining days. This is the pro-rata fee.

Example: If your monthly cost is £30 and your contract starts 10 days before the billing cycle resets, your pro-rata fee would be approximately £10 (10/30 of the monthly cost).

Pro-rata fees are a one-off charge on your first bill only. From the second bill onwards, you will pay your standard agreed monthly amount. Will this be on every bill?

At the beginning of 2025, Ofcom announced a ruling that banned mid-contract price rises linked to inflation, to ensure greater price transparency for mobile, broadband and TV customers.

This ruling refers to consumer contracts, however in the spirit of transparency, the networks that Connection Technologies work with have adopted some of the same principals, mainly stating any future price rises in exact monetary terms at the point of sale, ensuring that customers know the exact costs throughout the duration of their contract.

What this means for you is as follows:

Vodafone and EE will continue to follow a CPI and RPI linked increase. The CPI is published in January each year which is then added to an additional increase which accounts for the RPI.

O2 have opted to follow a fixed fee increase of £1.50 every April, for the duration of the contract.

Three will be following a tiered approach based on the value of the monthly contract fee. Monthly rentals of £0.01 - £9.99 will increase by 50p every April for the duration of the contract. Monthly rentals of £10.00 - £20.00 will increase by 75p every April for the duration of the contract. Monthly rentals of £20.01+ will increase by £1.50 every April for the duration of the contract.

For the latest increases, always refer to your network providers website.

The RPI (Retail Prices Index) and CPI (Consumer Price Index) are measures of inflation used by UK mobile networks to adjust pricing each year, usually in April.

Every April, network providers review their pricing based on these inflation measures. Here is how each network handles it:

Vodafone and EE follow a CPI-linked increase. The CPI figure is published in January, and an additional percentage is added on top.

O2 applies a fixed increase of £1.50 per line every April, regardless of inflation.

Three uses a tiered approach:

• Plans £0.01 – £9.99: increase by 50p per month
• Plans £10.00 – £20.00: increase by 75p per month
• Plans £20.01+: increase by £1.50 per month

These increases apply for the duration of your contract. At Connection Technologies, we ensure you understand the exact costs at the point of sale so there are no surprises. Read about the 2025 Ofcom ruling on price hikes.

If you change network providers and want to keep your existing mobile number, you will need a PAC (Porting Authorisation Code) to facilitate the transfer. This process is known as mobile number portability (MNP).

Without a PAC code, your old number will simply be deactivated when your previous contract ends, and you will be assigned a brand new number by your new provider.

Keeping your existing number is important for business continuity:

• Clients and customers already have your number
• Your number may be printed on business cards, websites, and marketing materials
• Updating your number across all contacts and services is time-consuming
• You may miss important calls during the transition

Once you provide your PAC code to your new network, the number transfer typically completes within one working day. Read our complete PAC code guide.

All the UK mobile networks that Connection Technologies work with bill one month in advance. This means your first bill will include a partial month charge (known as a pro-rata fee) on top of your standard monthly cost.

For example, if your contract starts on the 15th of the month and your billing cycle runs from the 1st, your first bill will include:

• The pro-rata charge for the 15th to the end of that month
• Your full monthly charge for the following month

After this initial bill, your monthly charges should return to the agreed amount. If your bill continues to be higher than expected, contact your Connection Technologies account manager who can review it for you.

Learn more about pro-rata fees.

You will only be charged a pro-rata fee on your first bill with your network. This is a one-time charge that covers the partial month from when your contract started to the beginning of your regular billing cycle.

However, there are two situations where you may see a pro-rata charge again:

• Switching networks — if you move to a new provider, your first bill with them will include a new pro-rata fee
• Mid-contract changes — if you upgrade or change your plan mid-cycle, a pro-rata adjustment may appear

After the first full month of your contract, your bill should revert to the agreed monthly cost. If you notice unexpected charges on subsequent bills, contact your Connection Technologies account manager for a review.