Airtime Credit (ATC) FAQs

Your Airtime Credit (ATC) is paid directly into your business bank account on the 23rd of each month. If the 23rd falls on a weekend or Bank Holiday, the payment will be made the next working day instead. You’ll see the payment listed as CT Airtime ATC.

You should have received an Airtime Credit Payment Schedule from your account manager when you signed your business mobile contract, please contact your account manager or customer services if you have not had this.

Depending on your connection date, you may receive your ATC in your first month. If not, you’ll receive a double ATC payment in month two of your contract. These payments are not pro-rata-ed.

If your business bank account details change, please contact Connection Technologies as soon as possible using the contact information below. This ensures your ATC payments continue without interruption.

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There could be a couple of reasons for this. Firstly, can we ask that you check the bank account details that you have shared with Connection Technologies? If the information is incorrect the payments will be unable to be made.

Next, please look out for a payment listed as CT Airtime ATC – this is the Airtime Credit.

Depending on your connection date, you may receive your ATC in your first month. If not, you’ll receive a double ATC payment in month two of your contract. These payments are not pro-rata-ed.

Please call the customer service team on 0333 015 2615 who will be able to confirm the details that we hold for your business.

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What is airtime?

In mobile phone terminology, airtime refers to the time and service you use on a mobile network — calls, texts, and data. When people ask “what is airtime?” they are typically referring to one of two things:

1. Airtime as mobile service usage

Airtime originally meant the minutes spent on voice calls. Today it broadly covers your entire mobile plan — calls, texts, and mobile data. Your monthly mobile plan gives you a set amount of “airtime” each month.

2. Airtime Credit (ATC) — a business mobile payment

For business mobile customers of Connection Technologies, airtime credit (ATC) is a monthly payment made directly from Connection Technologies to your business bank account. It effectively reduces your mobile bill to the agreed monthly cost that was quoted to you.

How does airtime credit work?

When you take out a business mobile contract through Connection Technologies, the monthly cost on your network bill may differ from the price we quoted. The difference is paid back to you as an airtime credit — a regular payment into your business bank account.

Why does airtime credit not appear on my network bill?

Airtime credits are an arrangement between your business and Connection Technologies, not between you and the network. Because the credit is paid by us rather than the network, it appears as a bank payment rather than a bill reduction.

Are airtime credits taxable?

Airtime credits are classified as ex-gratia payments and are zero-rated for VAT. You will still receive your full network bill which you can reclaim VAT on as normal.

When are airtime credits paid?

Airtime credits are typically paid monthly, in arrears, directly into your nominated business bank account. The exact timing depends on your contract terms — your dedicated account manager can confirm your payment schedule.

What is the difference between airtime and data?

Airtime traditionally referred to voice call time but now broadly covers your entire mobile plan including data. Airtime credit specifically refers to the cashback payment from Connection Technologies, not your data allowance.

What are airtime charges?

Airtime charges are the costs associated with using your mobile service beyond your included allowance. These can include charges for exceeding your data limit, making international calls, using premium rate numbers, or roaming abroad. Setting up mobile spend caps helps control these charges.

Need more information? Contact your Connection Technologies account manager or call 0333 015 2615.

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Your Airtime Credit (ATC) will not appear on your monthly network bill because it is a separate financial arrangement between your business and Connection Technologies.

Here is how it works:

• Your network (Vodafone, EE, O2, or Three) bills you their standard rate
• Connection Technologies pays an airtime credit directly into your business bank account
• The net effect is that your actual cost matches the price we quoted you

Airtime credits are classified as ex-gratia payments and are zero-rated for VAT purposes. This means you can still reclaim VAT on your full network bill as normal.

Payments are made monthly in arrears to your nominated business bank account. The exact timing depends on your contract terms.

If you believe you have not received an expected airtime credit payment, contact your Connection Technologies account manager who can check the payment status for you. What is airtime credit?

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