The cost of IT support for small business in the UK varies depending on several factors, but understanding the common pricing models can help you budget effectively. Most providers offer one of three structures:
- Per user pricing — typically £30 to £80 per user per month, covering all devices and support for each employee. This is the most popular model for SMEs.
- Per device pricing — usually £15 to £50 per device per month, ideal for businesses with fewer employees but multiple devices.
- Flat rate packages — a fixed monthly fee covering your entire infrastructure, often ranging from £500 to £3,000+ depending on complexity.
Several factors influence the cost of small business IT support:
- Number of users and devices
- Complexity of your network and infrastructure
- Level of support required (business hours vs 24/7)
- Additional services such as cyber security, backup, and cloud management
- On-site visit requirements
While it may be tempting to choose the cheapest option, investing in quality IT support for small business delivers significant returns through reduced downtime, fewer security incidents, and improved staff productivity. A managed service plan from a reputable provider typically offers the best value.
Connection Technologies offers flexible, transparent pricing tailored to your business needs. Get a personalised quote to find out exactly what your IT support will cost.