Business IT
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Proactive IT support powered by intelligent monitoring
Our RMM-powered IT support detects and resolves issues before they impact your team. From essential helpdesk support to fully managed infrastructure, we provide proactive monitoring that prevents problems before they occur.
Choose the right IT support package for your business
Essential IT Support
Ideal for small businesses that need reliable helpdesk support and basic device monitoring without the cost of a full IT department.
- Unlimited helpdesk support via phone, email and chat
- Microsoft 365 administration and user management
- Email configuration and troubleshooting
- Basic security monitoring and guidance
- Remote assistance during business hours
- Monthly health reports on cloud services
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Professional RMM Support
Comprehensive support for your team’s devices, applications, and infrastructure with proactive monitoring through Pulseway.
- Everything in Essential IT Support, plus:
- Proactive monitoring of all devices
- Automated security patching and updates
- Antivirus management and threat response
- Hardware troubleshooting and support
- Network management and optimisation
- Priority response times for critical issues
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Enterprise Managed IT
For organisations with complex infrastructure, compliance obligations, or multi-site operations requiring dedicated engineering resource.
- Everything in Professional RMM Support, plus:
- Dedicated IT manager assigned to your business
- On-site visits included (quarterly)
- Custom application support for your business
- IT strategy consulting and roadmapping
- Vendor management for all IT services
- 24/7 emergency support available
- Compliance documentation and reporting
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How our RMM technology works for you
Proactive Device Monitoring
Our RMM dashboard gives us real-time visibility across every endpoint — laptops, desktops, servers and mobile devices.
Onsite Servers:
– Proactive monitoring and maintenance
– Security patching and updates
– Performance optimisation
– Backup verification
– Hardware health checks
Hosted Servers:
– Virtual server management
– Resource scaling as needed
– Cloud infrastructure optimisation
– Disaster recovery planning
– High availability configuration
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Automated Patch Management
– Network cabling and infrastructure – High-quality solutions nationwide
– Security and penetration testing – Identify vulnerabilities before hackers do
– Custom application development – Tailored solutions for your specific needs
– Multi-platform support – Windows, MacOS, Linux expertise
– Cloud migration services – Seamless transition to cloud infrastructure
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Why businesses choose our IT support
Expert UK-based team
Our technicians are based in the UK and are certified in all major technologies. No overseas call centres, just knowledgeable experts who understand your business needs.
Proactive approach
We don’t just fix problems, we prevent them. Our monitoring systems identify and address issues before they impact your business.
Fixed monthly cost
No surprise bills or hidden charges. Our transparent pricing means you know exactly what you’re paying for and can budget accordingly.
Fast response times
IT issues can cripple productivity. That’s why we guarantee response times of under 1 hour for critical issues, with many resolved within minutes.
What Our Clients Say
“Always Available”
“Connection Technologies completely transformed our IT support experience. Problems are fixed before we even know about them, and when we do need help, someone is always available quickly.”
“No More Phone Hassles”
“The team’s expertise across platforms has been invaluable as we run a mixed environment of Windows and Mac devices. They’ve kept everything running smoothly and secure.”
Access the latest technology without impacting cash flow with our flexible funding solutions.
Spread costs over time while preserving capital and benefiting from significant tax advantages. Choose from operating leases, finance leases, or hire purchase agreements to finance everything from devices to software all with customised payment schedules that align with your business objectives.
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Funding Enquiry
Take control of all your business mobile devices through a single portal.
Monitor, secure, and manage smartphones, tablets, and laptops remotely, enforcing security policies and protecting company data. Streamline IT support with centralised management that enables remote troubleshooting and updates. Monitor usage, set spend caps, and turn device management into a strategic advantage for your mobile workforce.
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Funding Enquiry
Safeguard your business devices against loss, theft, damage, and hardware failures with our protection plans.
From cracked screens to complete replacement, we ensure your team stays connected without unexpected expenses. With next-day replacement and loan devices for critical roles, our UK-based team minimises disruption to your operations while providing transparent, hassle-free claim processing tailored to your specific business needs.
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Funding Enquiry
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Business IT Support Built Around Your Team
Connection Technologies provides UK-based business IT support for small and growing companies. We can run your day-to-day IT, support an in-house team or deliver a focused improvement project. Our engineers have supported UK organisations since 1995.
Support for Small Businesses and Growing Teams
For a small business without dedicated IT staff, we act as an extension of your team. For larger organisations, our managed IT services bring monitoring, management and planned improvements under one accountable service.
Typical managed support is priced according to users, devices, cover hours and security needs. Current packages commonly fall around £55–£65 per user per month. Use our IT support cost calculator for a tailored estimate.
Remote Helpdesk and On-Site Support
Most issues are resolved through our remote helpdesk. When work needs an engineer on site, we coordinate visits for office moves, network changes, hardware replacements and planned projects. Response targets and support hours are agreed before onboarding.
What Our Business IT Support Covers
- User helpdesk: support for computers, applications and access problems.
- Microsoft 365 support: administration, identity, device policies and user lifecycle support.
- Monitoring and maintenance: patching, endpoint protection and proactive device checks.
- Backup and recovery: managed checks, restore planning and continuity support.
- Networks and cloud: support for connectivity, Wi-Fi, cloud services and office changes.
- Security improvement: practical controls and Cyber Essentials support where required.
A Clear Onboarding Process
We begin by documenting users, devices, suppliers, licences and risks. We then agree priorities, support contacts and response targets before moving monitoring and support into service. You receive a named route for operational and account questions.
Outsourced or Co-Managed Support
Choose fully outsourced IT support when you want one provider to own daily operations. If you already have IT staff, our established co-managed IT support service adds specialist capacity without replacing your team.
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