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Proactive IT support powered by intelligent monitoring
Our RMM-powered IT support detects and resolves issues before they impact your team. From essential helpdesk support to fully managed infrastructure, we provide proactive monitoring that prevents problems before they occur.
Choose the right IT support package for your business
Essential IT Support
Ideal for small businesses that need reliable helpdesk support and basic device monitoring without the cost of a full IT department.
- Unlimited helpdesk support via phone, email and chat
- Microsoft 365 administration and user management
- Email configuration and troubleshooting
- Basic security monitoring and guidance
- Remote assistance during business hours
- Monthly health reports on cloud services
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Professional RMM Support
Comprehensive support for your team’s devices, applications, and infrastructure with proactive monitoring through Pulseway.
- Everything in Essential IT Support, plus:
- Proactive monitoring of all devices
- Automated security patching and updates
- Antivirus management and threat response
- Hardware troubleshooting and support
- Network management and optimisation
- Priority response times for critical issues
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Enterprise Managed IT
For organisations with complex infrastructure, compliance obligations, or multi-site operations requiring dedicated engineering resource.
- Everything in Professional RMM Support, plus:
- Dedicated IT manager assigned to your business
- On-site visits included (quarterly)
- Custom application support for your business
- IT strategy consulting and roadmapping
- Vendor management for all IT services
- 24/7 emergency support available
- Compliance documentation and reporting
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How our RMM technology works for you
Proactive Device Monitoring
Our RMM dashboard gives us real-time visibility across every endpoint — laptops, desktops, servers and mobile devices.
Onsite Servers:
– Proactive monitoring and maintenance
– Security patching and updates
– Performance optimisation
– Backup verification
– Hardware health checks
Hosted Servers:
– Virtual server management
– Resource scaling as needed
– Cloud infrastructure optimisation
– Disaster recovery planning
– High availability configuration
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Automated Patch Management
– Network cabling and infrastructure – High-quality solutions nationwide
– Security and penetration testing – Identify vulnerabilities before hackers do
– Custom application development – Tailored solutions for your specific needs
– Multi-platform support – Windows, MacOS, Linux expertise
– Cloud migration services – Seamless transition to cloud infrastructure
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Why businesses choose our IT support
Expert UK-based team
Our technicians are based in the UK and are certified in all major technologies. No overseas call centres, just knowledgeable experts who understand your business needs.
Proactive approach
We don’t just fix problems, we prevent them. Our monitoring systems identify and address issues before they impact your business.
Fixed monthly cost
No surprise bills or hidden charges. Our transparent pricing means you know exactly what you’re paying for and can budget accordingly.
Fast response times
IT issues can cripple productivity. That’s why we guarantee response times of under 1 hour for critical issues, with many resolved within minutes.
What Our Clients Say
“Always Available”
“Connection Technologies completely transformed our IT support experience. Problems are fixed before we even know about them, and when we do need help, someone is always available quickly.”
“No More Phone Hassles”
“The team’s expertise across platforms has been invaluable as we run a mixed environment of Windows and Mac devices. They’ve kept everything running smoothly and secure.”
Access the latest technology without impacting cash flow with our flexible funding solutions.
Spread costs over time while preserving capital and benefiting from significant tax advantages. Choose from operating leases, finance leases, or hire purchase agreements to finance everything from devices to software all with customised payment schedules that align with your business objectives.
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Funding Enquiry
Take control of all your business mobile devices through a single portal.
Monitor, secure, and manage smartphones, tablets, and laptops remotely, enforcing security policies and protecting company data. Streamline IT support with centralised management that enables remote troubleshooting and updates. Monitor usage, set spend caps, and turn device management into a strategic advantage for your mobile workforce.
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Funding Enquiry
Safeguard your business devices against loss, theft, damage, and hardware failures with our protection plans.
From cracked screens to complete replacement, we ensure your team stays connected without unexpected expenses. With next-day replacement and loan devices for critical roles, our UK-based team minimises disruption to your operations while providing transparent, hassle-free claim processing tailored to your specific business needs.
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Funding Enquiry
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Our technical specialists are ready to find the perfect solution for your business.
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Business IT Support Services for UK Companies of Every Size
Connection Technologies delivers proactive business IT support to UK SMEs, mid-market companies and growing scale-ups. Whether you need full-stack outsourced IT, co-managed cover for an existing in-house team, or focused project support, our UK-based engineers handle the day-to-day so your business keeps moving. We've delivered IT business support to UK SMEs since 1995 — below we explain how our IT support for business works at every scale, from small business and mid-market through to London-based teams.
Small Business IT Support: 1–25 Users
Our small business IT support package is designed for owner-managed firms and SMEs that don't have an in-house technician. We become your IT department: unlimited helpdesk, Microsoft 365 administration, endpoint security, patching and proactive monitoring — all from £40 per user per month. Most clients on our IT support for small business plans are between five and 25 staff, with a single office or a hybrid working pattern. We also provide remote IT support for small business teams that work from home, on the road or across multiple sites.
IT Support for Small Businesses Scaling Up: 26–100 Users
As your headcount grows, IT support for businesses needs to evolve with you. Our small business IT support services scale into co-managed cover, where our engineers work alongside your in-house IT lead, or fully managed IT for businesses with 50–100 users. We handle Microsoft 365 tenancy, Intune device management, conditional access, backup, security incident response and quarterly strategic reviews. The IT support services for small business teams expanding past 25 users typically include after-hours cover, named account management and a 30-minute response SLA on critical issues.
London Business IT Support: Local Engineers Across Greater London
For London business IT support, we operate a hybrid model: 24/7 remote helpdesk plus on-site engineers across Greater London for the work that genuinely needs hands-on cover — new-office fit-outs, network installations, hardware swap-outs and director-level escalations. Our business IT support London service covers the City, Canary Wharf, the West End and inner-suburb postcodes (E1–E20, EC1–EC4, N1–N22, NW1–NW11, SE1–SE28, SW1–SW20, W1–W14, WC1–WC2). IT support for small business London clients typically combine remote-first cover with on-site visits when they need them, paying only for the time we're physically on the floor — whether you're a five-person studio in Shoreditch or a 50-seat practice in Mayfair, our IT support small business teams scale to match. Small business IT support London packages start at £40 per user per month with no on-site call-out fees inside the M25.
Why Businesses Choose Connection Technologies for IT Support
- 30 years' experience — we've supported UK businesses since 1995, through every major shift in business IT support.
- UK-based engineers, not offshore call centres — every ticket is handled by an engineer in the UK who knows your environment.
- Cyber Essentials Plus certified — we hold the certifications we recommend for our IT support business clients.
- Transparent per-user pricing — no per-incident fees, no minimum-contract gotchas. IT support businesses can join us with a 30-day rolling contract.
- Proactive monitoring — we use enterprise-grade RMM tooling so we resolve most issues before you notice them.
- Bundled compliance — Cyber Essentials, Cyber Essentials Plus and ongoing audit support are available as add-ons for IT support in business contracts.
What's Included in Our Business IT Support Services
Every IT support for business package from Connection Technologies includes the core stack a UK SME needs: helpdesk, Microsoft 365 management, endpoint protection, patching, backup verification, network monitoring and monthly reporting. Optional modules include Cyber Essentials certification, managed detection & response (MDR), SIEM, mobile device management and managed Microsoft 365 Business Premium tenancies. Whether you need it support for small businesses just starting their first outsourced contract or comprehensive managed cover for a 100-user multi-site operation, the same UK team handles it — the only thing that changes is depth and SLA.
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