⚙️ VoIP Admin & User Management
Day-to-day admin: adding users, changing call flows, managing extensions and DID numbers
DID Numbers Explained: What They Are and How to Manage Them
A complete guide to DID (Direct Inward Dialling) numbers — what they are, how they work on VoIP systems, common use cases, management best practices, costs, caller ID, and number porting.
Read article →How to Add a New User or Extension to Your VoIP System
A step-by-step guide to adding new users and extensions on a cloud VoIP system — covering extension planning, account creation, device provisioning, onboarding checklists, and bulk management tips.
Read article →How to Change Call Routing and Ring Groups on Your VoIP System
A practical guide to changing call routing and ring groups on a cloud VoIP system — covering routing basics, ring strategies, step-by-step configuration, scenario examples, and advanced features.
Read article →How to Set Up Music on Hold and Announcements for VoIP
A practical guide to setting up music on hold and queue announcements on a VoIP phone system — covering music selection, licensing, upload steps, announcement scripting, and common mistakes to avoid.
Read article →How to Set Up Out-of-Hours Routing on Your VoIP System
A complete guide to setting up out-of-hours routing on your VoIP system — from defining business hours and holiday calendars to configuring voicemail, mobile diverts, and multi-tiered after-hours call flows.
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