Microsoft 365 support should cover more than licence supply. Connection Technologies helps UK businesses administer Microsoft 365, resolve user issues and improve the security of their tenant. We can support Microsoft 365 as a focused service or as part of our wider managed IT services.
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What our Microsoft 365 support covers
- User setup, changes and leaver processes
- Exchange Online mailboxes, aliases and shared mailboxes
- Teams, OneDrive and SharePoint support
- Licence review and Microsoft 365 plan guidance
- Multi-factor authentication and conditional access
- Intune enrolment and device policies where included
- Security configuration, email protection and backup options
- Escalation of Microsoft service issues
Day-to-day helpdesk support
Users need a clear route for problems with Outlook, Teams, sign-in, sharing and access. Our helpdesk investigates the immediate issue and checks whether the cause is a user setting, device problem, policy or Microsoft service incident.
Support scope and hours are agreed before service starts. Wider device, network and application support can be added through our business IT support service.
Microsoft 365 administration and security
Good administration reduces avoidable access problems and security gaps. We help maintain user accounts, groups, permissions and administrator roles. We can also review multi-factor authentication, conditional access and device controls against your operational needs.
Microsoft 365 includes useful security features, but licences and settings must match the risk. We explain which controls are available in your current plan before recommending an upgrade.
Migration and onboarding
When taking on an existing tenant, we begin with access, licence and configuration checks. We document administrators, domains, mail flow, user counts and important integrations. We then agree priority fixes and a support handover.
For a migration, the plan covers identity, mailboxes, files, DNS changes, testing and user communication. The timetable depends on data volume, current systems and the number of users.
Microsoft 365 backup
Retention and recycle-bin features are not the same as an independent backup. We can include third-party Microsoft 365 backup for Exchange, OneDrive, SharePoint and Teams where recovery requirements justify it. Read our Microsoft 365 backup guide for the key questions.
Who this service is for
This service suits businesses that use Microsoft 365 but do not want tenant administration to depend on one employee. It also helps internal IT teams that need escalation support, security configuration or additional capacity.
If you are still choosing a licence, compare features in our Microsoft 365 plans and pricing guide. Support pricing depends on users, licences, devices, current configuration and the agreed service scope.
Frequently Asked Questions
Yes. We first confirm administrator access, licences and tenant configuration. We can then agree support scope without requiring an immediate licence move.
Microsoft 365 support can include application and sign-in issues. Full laptop, desktop and network support is available through our wider managed IT service.
Yes. Scope can include multi-factor authentication, conditional access, administrator roles, email security and Intune policies. Available controls depend on your licences.
Yes. We scope source systems, user counts, data volume and integrations before planning migration, testing and cutover.
Need Microsoft 365 support?
Tell us how many users you have and what needs fixing or managing. We will confirm the right support scope before proposing a service.