Your Airtime Credit (ATC) will not appear on your monthly network bill because it is a separate financial arrangement between your business and Connection Technologies.
Here is how it works:
- Your network (Vodafone, EE, O2, or Three) bills you their standard rate
- Connection Technologies pays an airtime credit directly into your business bank account
- The net effect is that your actual cost matches the price we quoted you
Airtime credits are classified as ex-gratia payments and are zero-rated for VAT purposes. This means you can still reclaim VAT on your full network bill as normal.
Payments are made monthly in arrears to your nominated business bank account. The exact timing depends on your contract terms.
If you believe you have not received an expected airtime credit payment, contact your Connection Technologies account manager who can check the payment status for you. What is airtime credit?