Why is my first bill higher than expected?

All the UK mobile networks that Connection Technologies work with bill one month in advance. This means your first bill will include a partial month charge (known as a pro-rata fee) on top of your standard monthly cost.

For example, if your contract starts on the 15th of the month and your billing cycle runs from the 1st, your first bill will include:

• The pro-rata charge for the 15th to the end of that month
• Your full monthly charge for the following month

After this initial bill, your monthly charges should return to the agreed amount. If your bill continues to be higher than expected, contact your Connection Technologies account manager who can review it for you.

Learn more about pro-rata fees.