📱 VoIP Features & Call Management
How to use hosted VoIP features including auto attendant, call recording, call queues, voicemail and call forwarding.
Call Park and Call Pickup: How They Work on VoIP Systems
Understand how call park and call pickup work on VoIP phone systems, the difference between them, and how to configure both for a smoother call flow.
Read article →Call Whisper and Barge: Training Features for VoIP Phone Systems
Learn how call whisper and call barge features work on VoIP phone systems, how they help train agents in real time, and how to set them up for your team.
Read article →How to Set Up Call Recording on Your VoIP System (UK Legal Guide)
Learn how to set up call recording on a VoIP system in the UK, including the legal requirements under UK GDPR and the LBP Regulations, and configuration steps.
Read article →Presence and Busy Lamp Field (BLF): See Who's Available Before You Transfer
Understand how presence indicators and Busy Lamp Field keys work on VoIP systems, why they improve call transfers, and how to set them up on desk phones and softphones.
Read article →VoIP Paging and Intercom: How to Set Up Office-Wide Announcements
Learn how to set up VoIP paging for office-wide announcements and intercom for quick point-to-point communication using your existing VoIP phones.
Read article →How to Set Up an Auto Attendant (IVR) on Your VoIP System
Step-by-step guide to configuring an auto attendant or IVR menu on your hosted VoIP phone system.
Read article →Setting Up Call Recording and Staying Compliant
How to enable call recording on your hosted VoIP system and ensure compliance with UK regulations including GDPR.
Read article →Call Queues and Hunt Groups: Managing Incoming Calls
How to configure call queues and hunt groups on your VoIP system to efficiently distribute incoming calls across your team.
Read article →How to Set Up Voicemail-to-Email on Your VoIP System
Configure voicemail-to-email so you never miss a message — voicemails delivered as audio attachments straight to your inbox.
Read article →Call Forwarding and Diverting on Hosted VoIP
How to set up call forwarding and diverting on your hosted VoIP system — forward to mobiles, other extensions or external numbers.
Read article →How to Listen to Voicemail on Your VoIP System
Quick guide to checking and listening to voicemail messages on your hosted VoIP phone system.
Read article →How to Change Your Voicemail Greeting on VoIP
Step-by-step guide to recording and updating your voicemail greeting on a hosted VoIP system.
Read article →How to Block Callers with No Caller ID on VoIP
Block anonymous or unknown callers on your hosted VoIP system to reduce spam and unwanted calls.
Read article →Video Conferencing with Hosted VoIP
How to use video calling and conferencing features with your hosted VoIP phone system.
Read article →How to Set Up Voicemail on Your Phone
Step-by-step guide to setting up voicemail on mobile and VoIP phones.
Read article →Voicemail Number: How to Find and Use Yours
How to find your voicemail number on mobile and VoIP, and how to access your messages.
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