IT managed
services
Expert IT support tailored to your business needs
Our IT support solutions are designed to keep your business running smoothly with minimal downtime. From essential cloud application support to comprehensive managed services, we provide the expertise you need at a price that makes sense for your business.
Choose the right support package for your business
Cloud application support
Perfect for businesses primarily using cloud applications like Microsoft 365, Google Workspace, and other SaaS tools.
- Unlimited helpdesk support for cloud applications
- Microsoft 365 administration and user management
- Email configuration and troubleshooting
- Basic security monitoring and guidance
- Remote assistance during business hours
- Monthly health reports on cloud services
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User, device & pulseway support
Comprehensive support for your team’s devices, applications, and infrastructure with proactive monitoring through Pulseway.
- Everything in Cloud Application Support, plus:
- Proactive monitoring of all devices
- Automated security patching and updates
- Antivirus management and threat response
- Hardware troubleshooting and support
- Network management and optimisation
- Priority response times for critical issues
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Get an IT Quote
Bespoke IT management
For businesses with complex IT needs, custom applications, or specific compliance requirements.
- Everything in User, Device & Pulseway Support, plus:
- Dedicated IT manager assigned to your business
- On-site visits included (quarterly)
- Custom application support for your business
- IT strategy consulting and roadmapping
- Vendor management for all IT services
- 24/7 emergency support available
- Compliance documentation and reporting
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Get an IT Quote
Additional services
Server Support
Keep your critical infrastructure running reliably with our server support options.
Onsite Servers:
– Proactive monitoring and maintenance
– Security patching and updates
– Performance optimisation
– Backup verification
– Hardware health checks
Hosted Servers:
– Virtual server management
– Resource scaling as needed
– Cloud infrastructure optimisation
– Disaster recovery planning
– High availability configuration
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Additional Specialist Services
– Network cabling and infrastructure – High-quality solutions nationwide
– Security and penetration testing – Identify vulnerabilities before hackers do
– Custom application development – Tailored solutions for your specific needs
– Multi-platform support – Windows, MacOS, Linux expertise
– Cloud migration services – Seamless transition to cloud infrastructure
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Why choose our IT support?
Expert UK-based team
Our technicians are based in the UK and are certified in all major technologies. No overseas call centres, just knowledgeable experts who understand your business needs.
Proactive approach
We don’t just fix problems, we prevent them. Our monitoring systems identify and address issues before they impact your business.
Fixed monthly cost
No surprise bills or hidden charges. Our transparent pricing means you know exactly what you’re paying for and can budget accordingly.
Fast response times
IT issues can cripple productivity. That’s why we guarantee response times of under 1 hour for critical issues, with many resolved within minutes.
What Our Clients Say
“Always Available”
“Connection Technologies completely transformed our IT support experience. Problems are fixed before we even know about them, and when we do need help, someone is always available quickly.”
“No More Phone Hassles”
“The team’s expertise across platforms has been invaluable as we run a mixed environment of Windows and Mac devices. They’ve kept everything running smoothly and secure.”
Access the latest technology without impacting cash flow with our flexible funding solutions.
Spread costs over time while preserving capital and benefiting from significant tax advantages. Choose from operating leases, finance leases, or hire purchase agreements to finance everything from devices to software all with customised payment schedules that align with your business objectives.
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Funding Enquiry
Take control of all your business mobile devices through a single portal.
Monitor, secure, and manage smartphones, tablets, and laptops remotely, enforcing security policies and protecting company data. Streamline IT support with centralised management that enables remote troubleshooting and updates. Monitor usage, set spend caps, and turn device management into a strategic advantage for your mobile workforce.
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Funding Enquiry
Safeguard your business devices against loss, theft, damage, and hardware failures with our protection plans.
From cracked screens to complete replacement, we ensure your team stays connected without unexpected expenses. With next-day replacement and loan devices for critical roles, our UK-based team minimises disruption to your operations while providing transparent, hassle-free claim processing tailored to your specific business needs.
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Funding Enquiry
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Our technical specialists are ready to find the perfect solution for your business.
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Managed IT Services with Clear Accountability
Our managed IT service brings support, monitoring, maintenance and planned improvements into one agreed service. It is designed for UK organisations that need dependable day-to-day IT without building every skill in-house.
What We Manage
- User helpdesk and escalation
- Devices, patching and endpoint protection
- Microsoft 365 administration and support
- Networks, servers and cloud services
- Backup checks and recovery planning
- Supplier coordination and service reporting
How Support Is Delivered
Remote support handles most day-to-day requests. On-site work is planned when a device, network or office change needs hands-on attention. Cover hours, priorities and response targets are documented in your service agreement.
Who It Suits
Fully managed IT suits organisations without a complete internal IT function. If you already employ IT staff, our protected co-managed IT support option adds capacity and specialist skills.
Onboarding
We document users, devices, licences, suppliers and risks. We then agree priorities, communication routes and a transition plan. Monitoring and support move into service in controlled stages.
Managed IT, Business Support or a Focused Project?
Choose managed IT when you want ongoing operational ownership. Choose business IT support for a flexible support-led starting point. A focused project is better for a defined migration, network change or security improvement.
For budgeting, use our managed IT cost calculator. Current pricing depends on users, devices, support hours and the security services included.
