IT Support for Accountants: Technology Your Practice Needs
💡 Quick Answer — IT Support for Accountants
IT support for accountants costs £40–£80/user/month for fully managed services in the UK. That's 30–50% cheaper than hiring in-house, and includes MTD compliance, Xero/Sage integration, GDPR security, encrypted backups, and helpdesk access.
| What's Included | Entry Tier (from £40/user) | Professional Tier (from £50/user) | Enterprise Tier (from £55/user) |
|---|---|---|---|
| MTD compliance monitoring | ✅ | ✅ | ✅ |
| Xero & Sage integration support | ✅ | ✅ | ✅ |
| GDPR-compliant data security | ✅ | ✅ | ✅ |
| Encrypted backups (6-year retention) | ✅ | ✅ | ✅ |
| Endpoint protection (EDR/XDR) | Basic antivirus | ✅ EDR | ✅ XDR + SOC |
| Helpdesk hours | Mon–Fri 8am–6pm | Mon–Sat 7am–8pm | 24/7/365 |
| Dedicated account manager | ❌ | ✅ | ✅ |
| Cyber Essentials certification support | ❌ | ✅ | ✅ Plus |
| Best for | 3–10 users | 11–30 users | 31–100+ users |
Connection Technologies provides specialist IT support for accountants trusted by 50+ UK practices. Get a free IT audit →
TL;DR: IT support for accountants costs £40–£80/user/month. Managed IT suits practices with 5+ users (monitoring, MTD, Xero/Sage, GDPR, backups, helpdesk) at 30–50% less than in-house. Break-fix suits sole practitioners; hybrid for legacy transitions. Connection Technologies is trusted by 50+ UK accountancy practices. Get a free IT audit →
MTD, cloud software, and cyber threats have transformed accounting. With MTD for ITSA live from April 2026, IT compliance is an immediate priority. Specialist IT support for accountants is essential for compliance, data protection, and the day-to-day reliability your practice depends on during peak filing periods.
This guide covers critical technology requirements for accountancy firms — MTD compliance, data security, software integration, and what IT support for accountants should prioritise. For deeper analysis: IT Support for Accountants UK 2026.
What IT Support Do Accountants Need by Practice Size?
Not every practice needs the same IT support for accountants. A sole practitioner on Xero differs vastly from a 50-person practice with Sage 200 and ICAEW obligations. The table below breaks down needs, models, and costs by practice size.
| Practice Size | Sole Practitioner (1–2 users) | Small Practice (3–10 users) | Mid-Sized Practice (11–30 users) | Large Practice (31–100+ users) |
|---|---|---|---|---|
| Typical software | Xero, FreeAgent, QuickBooks Online, Microsoft 365 | Xero, Sage 50, Microsoft 365, Dext, GoCardless | Sage 50/200, Xero Practice Manager, CCH, Microsoft 365, SharePoint | Sage 200/Intacct, CCH, CaseWare, bespoke practice management, Microsoft 365 E3/E5 |
| Key IT needs | Email security, MTD-compatible software, basic backup, antivirus | Managed endpoint protection, MTD compliance, Xero/Sage integration, GDPR-compliant file sharing, basic helpdesk | Proactive monitoring, advanced cybersecurity (EDR/XDR), GDPR audit support, MTD ITSA readiness, cloud migration, VoIP telephony, staff onboarding/offboarding | Full IT estate management, 24/7 SOC monitoring, Cyber Essentials Plus certification, disaster recovery planning, multi-site networking, compliance reporting for ICAEW/ACCA |
| MTD compliance risk | Low — cloud accounting handles most requirements | Medium — needs HMRC API monitoring, bridging software checks, quarterly submission readiness | High — multiple MTD obligations across client base, complex integrations, higher HMRC scrutiny risk | Very high — multi-entity MTD submissions, complex API ecosystems, regulatory audit trails required |
| GDPR exposure | Low — limited client data volumes | Medium — client financial records, payroll data, personal tax information | High — large volumes of sensitive financial data, staff data, potential DSAR requests | Very high — data processing agreements, mandatory DPO consideration, ICO audit readiness |
| Recommended IT support model | Break-fix or basic hybrid | Managed IT support (entry tier) | Managed IT support (mid tier) with dedicated account manager | Managed IT support (enterprise tier) or hybrid with in-house IT coordinator |
| Estimated monthly cost | £0–£50/month (pay-as-you-go or basic security package) | £40–£55/user/month (£120–£550/month total) | £50–£70/user/month (£550–£2,100/month total) | £55–£80/user/month (£1,700–£8,000/month total), or hybrid model with in-house staff |
| Connection Technologies recommendation | Our Essentials Security Pack covers antivirus, backup, and email filtering from £25/user/month | Our Managed IT for Accountants package — purpose-built for Xero/Sage practices from £40/user/month | Our Professional Managed IT tier with dedicated account manager, quarterly reviews, and Cyber Essentials certification support | Our Enterprise Managed IT with 24/7 helpdesk, SOC monitoring, and on-site engineering days. Hybrid options available. |
Not sure which tier fits? Our free IT audit assesses your infrastructure, software, compliance, and security — then recommends the right IT support for accountants for your actual needs. Book your free audit →
Making Tax Digital (MTD) Compliance Checklist for Accountants
With MTD for ITSA going live from April 2026, your IT infrastructure must be ready now. HMRC penalties for non-compliance start immediately, and the technical requirements go far beyond simply using cloud accounting software. Use this checklist to assess whether your practice — and your IT support for accountants provider — is genuinely MTD-ready.
📋 MTD Compliance Checklist — Is Your IT Support Ready?
| Requirement | What It Means | Your Status |
|---|---|---|
| MTD-compatible software in place | All accounting software (Xero, Sage, QuickBooks, FreeAgent) must be HMRC-recognised for MTD for VAT and MTD for ITSA. Verify on HMRC's software list. | ☐ |
| HMRC API connections tested and monitored | Your software must maintain live API connections to HMRC for digital submission. Your IT support for accountants should monitor API health and alert you to failures before deadlines. | ☐ |
| Digital links between software — no manual re-keying | HMRC requires unbroken digital links from source data to submission. Copying figures between spreadsheets manually is non-compliant. Your IT provider should audit all data flows. | ☐ |
| Bridging software validated (if applicable) | If you use spreadsheets for record-keeping, a bridging solution must connect them to HMRC digitally. Your IT support for accountants should verify that bridging software is HMRC-approved and functioning correctly. | ☐ |
| Quarterly submission workflow configured | MTD for ITSA requires quarterly updates plus an end-of-period statement. Calendar reminders, automated prompts, and submission confirmation workflows should be in place. | ☐ |
| Digital record retention — minimum 6 years | MTD records must be stored digitally for at least 6 years. Your IT provider should ensure encrypted, immutable backups with verified recovery — not just local hard drive copies. | ☐ |
| Multi-agent access configured correctly | If multiple staff or partners submit on behalf of clients, HMRC agent credentials and access permissions must be properly managed with audit trails. | ☐ |
| Xero/Sage/CCH integrations health-checked | Third-party integrations (Dext, GoCardless, AutoEntry, Xero Practice Manager) must maintain unbroken data chains. A good IT support for accountants provider runs regular integration health checks. | ☐ |
| Staff trained on MTD workflows | Technology alone isn't enough. Staff must understand quarterly submission processes, digital linking rules, and error-correction procedures. | ☐ |
| Disaster recovery plan tested for filing deadlines | What happens if your server, internet, or accounting software fails on a filing deadline day? Your IT provider should have a tested DR plan that covers this scenario specifically. | ☐ |
How many boxes did you tick? If you scored fewer than 7 out of 10, your practice has compliance gaps that a specialist IT support for accountants provider should address before April 2026. Connection Technologies' free IT audit covers every item on this checklist. Book your free MTD readiness audit →
Managed vs Break-Fix vs Hybrid: Which IT Support Model Is Best for Accountants?
Understanding the three IT support models is essential. Choosing the wrong one is a common, costly mistake — particularly for accountancy practices where a compliance failure or data breach carries regulatory consequences. Here's how managed IT support, break-fix, and hybrid compare for IT support for accountants.
| Feature | Managed IT Support | Break-Fix (Ad-Hoc) | Hybrid Model |
|---|---|---|---|
| How it works | Fixed monthly fee per user. Provider proactively monitors, maintains, and secures your entire IT estate. | You call when something breaks. Pay per incident or per hour. | Core systems (e.g. security, backups) are managed; other issues handled ad-hoc. |
| Typical cost | £40–£80/user/month | £80–£150/hour per incident | £25–£45/user/month + ad-hoc hourly fees |
| MTD compliance support | ✅ Proactive — ensures HMRC API connections, software updates, and submission readiness ahead of deadlines | ❌ Reactive only — you discover compliance gaps when something fails | ⚠️ Partial — depends on what's included in the managed scope |
| Xero & Sage integration | ✅ Ongoing monitoring of integrations, API health checks, user provisioning | ❌ Fix-on-failure — integration breaks may go unnoticed until data is lost or delayed | ⚠️ Partial — typically covers setup but not ongoing monitoring |
| GDPR & data security | ✅ Includes encryption, MFA, endpoint protection, GDPR documentation, and regular audits | ❌ No proactive security — you're responsible for compliance | ⚠️ Security tools managed; policy and audit support may cost extra |
| Backup & disaster recovery | ✅ Automated encrypted backups, tested recovery plans, 6-year retention for MTD records | ❌ No automated backup — you must manage this yourself | ✅ Usually included in managed scope |
| Response time | Typically 15–60 minutes (SLA-backed) | No SLA — depends on provider availability | SLA for managed services; best-effort for ad-hoc |
| Predictable budgeting | ✅ Fixed monthly cost — easy to forecast | ❌ Unpredictable — a single server failure can cost £1,000+ | ⚠️ Mostly predictable, with some variable costs |
| Cyber Essentials support | ✅ Included — certification guidance and technical implementation | ❌ Not included — you'd need a separate consultant | ⚠️ May be available as an add-on |
| Best for | Practices with 5+ users that need compliance certainty and proactive security | Sole practitioners or micro-practices with very simple IT needs | Firms transitioning from break-fix to managed, or those with in-house IT staff needing specialist backup |
Our pick for most practices: Managed IT support wins for practices with 5+ users. Proactive MTD compliance, Xero/Sage monitoring, and GDPR security eliminate the risks break-fix leaves open — especially during Self Assessment and VAT deadlines.
Best for sole practitioners: Using Xero/Sage cloud with under five users? A hybrid model (security + backups from ~£25/user/month) with ad-hoc support works well if you handle day-to-day IT yourself.
For a detailed breakdown of how these models map to the latest MTD, cloud, and cybersecurity requirements, see our companion article: IT Support for Accountants UK 2026: MTD, Cloud Accounting & Security.
How Much Does IT Support for Accountants Cost in 2026?
Pricing for IT support for accountants depends on practice size, complexity, and which services you need. Below is a realistic pricing comparison between outsourced managed IT and hiring in-house, based on typical UK market rates in 2026.
| Cost Factor | Outsourced Managed IT Support for Accountants | In-House IT Technician |
|---|---|---|
| Monthly cost (20-user practice) | £800–£1,400/month (£40–£70/user) | £2,700–£3,800/month (salary, NI, pension, training) |
| Annual cost (20-user practice) | £9,600–£16,800/year | £32,000–£45,000/year (true employment cost: £40,000–£55,000) |
| Specialist accountancy knowledge | ✅ MTD, Xero, Sage, CCH, HMRC API expertise built in | ⚠️ Depends on individual hire — most generalist IT staff lack accountancy sector expertise |
| Coverage hours | Up to 24/7/365 depending on tier | Typically 37.5 hours/week — no cover during holidays, sickness, or evenings |
| Scalability | ✅ Add/remove users monthly | ❌ Recruitment cycles, notice periods, redundancy costs |
| Security depth | ✅ Full team — endpoint protection, SOC analysts, penetration testers, compliance specialists | ⚠️ One person — limited to their individual skillset |
Bottom line: For a 20-user accountancy practice, outsourced IT support for accountants typically saves £20,000–£35,000/year compared to a single in-house hire — whilst delivering broader expertise, better compliance, and no coverage gaps.
Outsourced vs In-House IT Support for Accountants: Which Is Better Value?
Should your firm handle IT internally or outsource IT support for accountants? For most small-to-mid-sized UK practices, outsourcing delivers better value, broader expertise, and stronger compliance. Here's a breakdown of each approach.
Outsourced IT Support for Accountants — Pros and Cons
✅ Pros of Outsourced IT Support for Accountants
- 30–50% cheaper than a full-time in-house hire — a 20-user practice pays approximately £9,600–£16,800/year for managed IT support for accountants, compared with £32,000–£45,000+ salary alone for one IT technician (true cost including NI, pension, and training: £40,000–£55,000)
- Specialist accountancy sector knowledge — providers like Connection Technologies understand MTD for VAT, MTD for ITSA, Xero, Sage 50/200, HMRC APIs, CCH, and ICAEW/ACCA compliance requirements inside-out
- Team depth and breadth — access to a full team of engineers, security specialists, cloud architects, and networking experts rather than relying on the knowledge of one person
- SLA-backed response times — typically 15–60 minutes, which is critical during Self Assessment filing season and quarterly VAT deadline periods when downtime directly costs you revenue
- Proactive monitoring and patching — issues caught and resolved before they cause downtime or compliance failures
- 24/7 helpdesk availability — essential for practices with flexible working hours or partners who work evenings and weekends during busy periods
- Instantly scalable — add or remove users month-to-month without recruitment hassle, notice periods, or redundancy risk
- No holiday, sickness, or training gaps — support is always available regardless of individual staff availability
- GDPR and Cyber Essentials compliance built into managed packages as standard — not an afterthought
- Vendor management included — your IT support for accountants provider deals with BT, Vodafone, Microsoft, Sage, and Xero on your behalf, saving partners' time
❌ Cons of Outsourced IT Support for Accountants
- Less immediate physical presence — remote support handles 90%+ of issues, but on-site visits require scheduling (enterprise tiers include regular on-site days)
- Shared resources — your provider supports multiple clients, so priority is SLA-driven rather than always-available like a dedicated employee
- Onboarding period — a new IT support for accountants provider needs 2–4 weeks to fully understand your systems, integrations, and workflows
- Contractual commitment — most managed providers require 12–24 month agreements (though Connection Technologies offers flexible 30-day rolling contracts for smaller practices)
- Less control over individual engineer allocation — you may speak to different team members, though dedicated account managers mitigate this at higher tiers
In-House IT Support for Accountants — Pros and Cons
✅ Pros of In-House IT
- Immediate physical presence — an on-site technician can fix hardware issues, help staff in person, and understand your office environment intimately
- Deep institutional knowledge — over time, an in-house hire learns every quirk of your systems, workarounds, and individual staff preferences
- Direct management and control — you set priorities, manage workload, and have full visibility of what they're working on
- Potential cultural fit — an in-house team member becomes part of your practice, understanding client-facing pressures and deadline cycles firsthand
❌ Cons of In-House IT
- Significantly more expensive — true cost of £40,000–£55,000/year for one technician, before any tools, software licences, or training costs
- Single point of failure — holidays, sickness, and resignation leave your practice without IT support. What happens if they're on holiday when your server fails during Self Assessment?
- Limited expertise — one person cannot be an expert in cybersecurity, networking, cloud, MTD compliance, Sage, Xero, and Microsoft 365 simultaneously
- No 24/7 coverage — a salaried employee works contracted hours. Evenings, weekends, and bank holidays are uncovered unless you pay overtime
- Recruitment risk — finding IT staff with specific accountancy sector knowledge is difficult and time-consuming. The average UK IT recruitment cycle is 6–12 weeks
- Training burden — you must fund ongoing CPD, certifications, and vendor training to keep skills current
- No built-in compliance frameworks — GDPR documentation, Cyber Essentials processes, and MTD monitoring must be built from scratch
Our recommendation: For practices with fewer than 50 users, outsourced IT support for accountants is almost always better value. You get a full team of specialists, 24/7 coverage, and built-in compliance — for less than the cost of one in-house generalist. Larger practices (50+ users) may benefit from a hybrid approach: an in-house IT coordinator managing day-to-day queries, backed by an outsourced managed IT partner for specialist security, compliance, and infrastructure work.
Why Do Accountants Need Specialist IT Support?
Generic IT support providers don't understand the specific compliance, software, and operational pressures that accountancy practices face. Here's why specialist IT support for accountants matters:
- MTD compliance is not optional. From April 2026, MTD for ITSA requires quarterly digital submissions for self-employed clients earning over £50,000. Your IT infrastructure must support HMRC API connections, digital linking, and 6-year record retention. A generalist IT company won't proactively monitor this.
- Xero and Sage aren't just "software." They're the backbone of your practice. Integration failures between Xero, Dext, GoCardless, and HMRC can halt client work. Specialist IT support for accountants includes ongoing API health monitoring and proactive patching.
- GDPR exposure is uniquely high. Accountants hold some of the most sensitive personal data — tax returns, payroll records, bank details, National Insurance numbers. A data breach triggers ICO investigation, potential fines up to £17.5 million, and catastrophic reputational damage.
- Filing deadlines create peak vulnerability. Self Assessment (31 January), VAT quarterly deadlines, and corporation tax deadlines create intense pressure. System downtime during these periods directly costs your practice revenue and damages client relationships.
- ICAEW, ACCA, and AAT regulatory requirements. Professional bodies increasingly expect practices to demonstrate robust IT governance. Cyber Essentials certification is becoming a de facto requirement for firms handling client data.
Best for accountancy practices: Choose an IT support provider with demonstrable experience supporting accounting firms, named references from similar practices, and specific expertise in MTD, Xero, Sage, and HMRC systems. Connection Technologies currently supports 50+ UK accountancy practices. Request references and a free IT audit →
What Cyber Security Should IT Support for Accountants Include?
Accountancy practices are prime targets for cybercriminals — you hold financial data, bank details, and tax records for hundreds or thousands of individuals and businesses. According to the UK Government's Cyber Security Breaches Survey 2025, 50% of businesses experienced a cyber attack or breach in the past 12 months, with professional services firms amongst the most targeted sectors.
Your IT support for accountants package should include, as a minimum:
| Security Layer | What It Does | Why Accountants Need It |
|---|---|---|
| Multi-factor authentication (MFA) | Requires a second verification step beyond passwords | Prevents unauthorised access to client tax records, Xero, Sage, and HMRC agent accounts even if passwords are compromised |
| Endpoint Detection & Response (EDR) | Monitors all devices for suspicious activity in real time | Detects ransomware, keyloggers, and data exfiltration attempts targeting financial data |
| Email security & phishing protection | Filters malicious emails, blocks impersonation attacks | Accountants are heavily targeted by invoice fraud and CEO impersonation scams — especially during tax season |
| Encrypted backups with tested recovery | Automated, off-site backups with regular recovery testing | Ensures 6-year MTD record retention and business continuity after ransomware or hardware failure |
| GDPR compliance documentation | Data processing records, privacy impact assessments, breach response plans | Required by law — ICO can audit any firm holding personal data. Specialist IT support for accountants should maintain this proactively |
| Cyber Essentials certification | Government-backed security standard demonstrating baseline protection | Increasingly expected by clients, professional bodies (ICAEW/ACCA), and insurers. Many cyber insurance policies now require it |
| Security awareness training | Regular staff training on phishing, social engineering, and data handling | Human error causes 82% of data breaches. Training is the most cost-effective security measure available |
| Dark web monitoring | Scans for your practice's credentials appearing on dark web marketplaces | Early warning if staff email/password combinations are compromised, allowing password resets before accounts are exploited |
Our recommendation: If your current IT provider doesn't include at least MFA, EDR, encrypted backups, and GDPR documentation as standard, your practice is exposed. Connection Technologies includes all of these in every IT support for accountants package from £40/user/month. Get a free security assessment →
Which Accounting Software Integrations Should IT Support Cover?
Modern accountancy practices rely on interconnected software ecosystems. A failure in one integration can cascade across your entire workflow — missed VAT submissions, duplicated transactions, or lost client data. Your IT support for accountants provider should actively monitor and support these core integrations:
| Software | What It Does | Common Integration Issues | What Good IT Support Provides |
|---|---|---|---|
| Xero | Cloud accounting, invoicing, bank reconciliation, MTD submissions | Bank feed disconnections, API rate limits, Xero Practice Manager sync failures | Proactive API monitoring, automatic reconnection, user provisioning/deprovisioning |
| Sage 50/200/Intacct | Desktop and cloud accounting, payroll, inventory | Version compatibility issues, data file corruption, network drive access failures, slow performance | Version management, database health checks, server optimisation, cloud migration planning |
| Dext (Receipt Bank) | Automated receipt capture and data extraction | Xero/Sage sync failures, duplicate entries, OCR misreads | Integration health monitoring, error log reviews, workflow optimisation |
| GoCardless | Direct debit collection for client fees | Payment sync failures with Xero, mandate issues, reconciliation errors | API connection monitoring, payment workflow testing |
| CCH / CaseWare | Tax compliance, accounts production, audit | Server performance issues, licence management, data export errors | Server optimisation, licence tracking, integration with Microsoft 365 |
| Microsoft 365 | Email (Outlook), file storage (SharePoint/OneDrive), Teams collaboration | SharePoint permissions issues, OneDrive sync conflicts, Teams telephony quality | Tenant management, security policies, conditional access, email archiving for compliance |
| HMRC APIs | MTD for VAT and ITSA digital submissions | Authentication failures, API downtime, submission errors | Proactive API health monitoring, deadline-day priority support, error resolution |
Best for multi-software practices: Connection Technologies' IT support for accountants includes proactive monitoring of all major accounting software integrations. We don't wait for things to break — we catch integration failures before they affect your clients. Discuss your software stack with us →
How to Choose the Right IT Support Provider for Your Accountancy Practice
Not all IT support providers are equal — and most aren't equipped to handle the specific demands of accountancy. When evaluating IT support for accountants, use this criteria checklist:
- Accountancy sector experience. Ask how many accounting practices they support. Request named references. A provider who primarily supports retail or manufacturing won't understand MTD, Xero, Sage, or HMRC API requirements.
- MTD compliance capability. Can they demonstrate specific MTD for VAT and MTD for ITSA readiness services? Do they proactively monitor HMRC API connections?
- Xero and Sage expertise. Do they have certified Xero and Sage engineers? Can they troubleshoot Practice Manager, Sage 50 data file corruption, and integration failures?
- GDPR and Cyber Essentials. Do they include GDPR compliance documentation and Cyber Essentials certification support as standard — or charge extra?
- SLA-backed response times. Insist on written SLAs. For accountancy practices, critical issue response should be 15–30 minutes maximum, especially during filing deadlines.
- UK-based helpdesk. Offshore helpdesks may offer lower costs but struggle with UK-specific compliance requirements, HMRC processes, and accountancy terminology.
- Transparent pricing. Beware of providers who quote low per-user fees then charge extra for security, backups, GDPR, or Cyber Essentials. The best IT support for accountants packages include everything in one price.
- Proven onboarding process. A good provider will conduct a thorough IT audit before onboarding, document your entire infrastructure, and create a 90-day improvement roadmap.
- Exit terms. Check contract length and exit clauses. Connection Technologies offers 30-day rolling contracts for smaller practices — you stay because the service is good, not because you're locked in.
Our recommendation: Connection Technologies ticks every box above. We support 50+ UK accountancy practices, from sole practitioners to 80-user multi-office firms. Our team includes certified Xero and Sage engineers, GDPR consultants, and Cyber Essentials assessors. Get a free IT audit and see how we compare →
Frequently Asked Questions — IT Support for Accountants
How much does IT support for accountants cost in the UK?
IT support for accountants typically costs £40–£80/user/month for fully managed services. A 10-user practice would pay approximately £400–£800/month. This includes helpdesk, monitoring, MTD compliance, Xero/Sage support, cybersecurity, GDPR compliance, and encrypted backups. Break-fix (pay-as-you-go) costs £80–£150/hour per incident but offers no proactive compliance or security.
Is specialist IT support for accountants worth it, or can I use a general provider?
Specialist IT support for accountants is significantly more effective than generic IT support. Generalist providers typically lack expertise in MTD compliance, HMRC API monitoring, Xero/Sage troubleshooting, and the specific GDPR obligations accountancy practices face. The cost difference is minimal (often £0–£10/user/month more), but the compliance and security gap is substantial.
What should IT support for accountants include as a minimum?
At minimum, IT support for accountants should include: proactive system monitoring, MTD compliance monitoring (HMRC API health checks), Xero and/or Sage integration support, GDPR-compliant data security (MFA, endpoint protection, encryption), encrypted backups with 6-year retention, SLA-backed helpdesk, and Cyber Essentials certification guidance.
Can IT support help my practice prepare for MTD for ITSA?
Yes — this is one of the primary reasons practices seek specialist IT support for accountants. A good provider will audit your current software for HMRC compatibility, verify digital linking between systems, configure quarterly submission workflows, test HMRC API connections, and ensure your backup and record retention meets the 6-year MTD requirement.
How quickly should IT support respond during Self Assessment or VAT deadline periods?
During filing deadlines, critical issues should be resolved within 15–30 minutes. Any IT support for accountants provider worth considering should offer enhanced SLAs during known peak periods (January Self Assessment, quarterly VAT deadlines, corporation tax deadlines) or 24/7 support as standard.
Does Connection Technologies offer IT support specifically for accountants?
Yes. Connection Technologies provides purpose-built IT support for accountants from £40/user/month, currently trusted by 50+ UK accountancy practices. Our packages include MTD compliance monitoring, Xero and Sage integration support, GDPR security, Cyber Essentials certification, and UK-based helpdesk with 15-minute critical response SLAs. Get a free IT audit →
Ready to Get the Right IT Support for Your Accountancy Practice?
Connection Technologies supports 50+ UK accountancy practices with specialist managed IT — MTD compliance, Xero & Sage integration, GDPR security, and 24/7 helpdesk from £40/user/month.
Our free IT audit reviews your infrastructure, software, compliance, and security — then gives you a clear, costed recommendation with no obligation.
Get Your Free IT Audit →No obligation. No hard sell. Just honest, expert advice from a team that understands accountancy IT inside-out.
