If you change network providers and want to keep your existing mobile number, you will need a PAC (Porting Authorisation Code) to facilitate the transfer. This process is known as mobile number portability (MNP).
Without a PAC code, your old number will simply be deactivated when your previous contract ends, and you will be assigned a brand new number by your new provider.
Keeping your existing number is important for business continuity:
- Clients and customers already have your number
- Your number may be printed on business cards, websites, and marketing materials
- Updating your number across all contacts and services is time-consuming
- You may miss important calls during the transition
Once you provide your PAC code to your new network, the number transfer typically completes within one working day. Read our complete PAC code guide.