What Is a Softphone?
What Is a Softphone?
A softphone is a software application that turns your computer, tablet or smartphone into a full business phone. It uses VoIP technology to make and receive calls over the internet, using your business phone number — no physical desk phone required.
How Softphones Work
A softphone connects to your hosted VoIP system over the internet. It uses your device's microphone and speakers (or a connected headset) for audio. The interface looks like a phone dial pad on screen, with buttons for hold, transfer, mute and conference.
Benefits of Softphones
- Zero hardware cost — use the computer or mobile you already have.
- Work from anywhere — make and receive calls from home, a coffee shop or a client site using your office number.
- Full feature access — call transfer, recording, conference calling, presence and voicemail all work through the softphone.
- Easy to deploy — download the app, log in and start making calls. No engineer visit needed.
Softphone vs Desk Phone
| Feature | Softphone | IP Desk Phone |
|---|---|---|
| Cost | Free (software) | £50–£250 per phone |
| Mobility | Use anywhere with internet | Fixed to desk |
| Audio quality | Good with headset | Excellent (dedicated hardware) |
| Best for | Remote workers, hybrid teams | Reception, call-heavy roles |
Popular Softphone Platforms
Most hosted VoIP providers include a softphone app with their service. These typically run on Windows, Mac, iOS and Android, giving your team flexibility to use whichever device suits them.
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