How much should IT support cost per user in the UK?

For a small to mid-sized UK business in 2026, expect to pay £35-45/user/month for budget MSPs (typically helpdesk-only, with backup, MDR and SIEM excluded), £55-65/user/month for mid-market providers like Connection Technologies that include the full security stack, and £85-150/user/month for enterprise providers — usually with multi-year lock-in and onboarding fees of £5,000-£25,000.

What is included in £55-65/user managed IT support?

At the £55-65/user/month band Connection Technologies includes: helpdesk and remote support, Microsoft 365 management, Veeam Backup 365 Premium with immutable storage, Proofpoint email security, easyDMARC monitoring, SIEM with log retention, 24/7 MDR (managed detection and response), EDR endpoint protection, proactive patch management, and monthly vulnerability scanning. No setup fees, no minimum 3-year terms.

Why are budget MSPs so much cheaper?

Budget providers at £35-45/user typically include only the helpdesk and basic remote support. They exclude backup (a critical gap when ransomware hits), MDR (so attacks are caught next business day not in minutes), SIEM (no audit trail for cyber insurance or Cyber Essentials Plus), and proper email security. The lower headline rate often turns into a much larger total cost when add-ons are billed separately.

Should I hire an in-house IT person instead?

For UK businesses under about 50 users, outsourced support is almost always cheaper than hiring. A single in-house IT FTE in the UK typically costs £52,500/year all-in (£42k salary + 25% on-cost + £6k tools and licences) — that is roughly £55/user/month at 50 users, but with no out-of-hours cover, no backup MSP relationships, no SOC, and a single-person bus factor. Outsourced support gives you a team and the toolset for the same money or less.

Are these prices accurate?

The bands reflect current 2026-Q2 UK mid-market pricing for managed IT support. Connection Technologies' figures are from our published rate card; budget and enterprise bands are gathered from public proposals and competitor pricing pages. Final pricing for any provider depends on environment complexity, branch sites, out-of-hours requirements and bespoke compliance needs — every quote is bespoke. Use the calculator to set a budget, not as a committed figure.

Do you offer setup fees or minimum terms?

Connection Technologies operates on month-to-month terms with no onboarding fees on standard managed IT support engagements. Volume discounts at 25, 50 and 100 users are applied automatically — there is no negotiation needed. Larger or multi-site engagements may have a one-off discovery fee credited back against the first three months of service.

How does the calculator handle volume discounts?

Volume discounts are applied automatically: 5% off at 10+ users, 10% off at 25+, 15% off at 50+, and 20% off at 100+. The discount applies to the total per-user rate including all selected services — not just the helpdesk component.

Can I get a binding quote from this?

The calculator gives you a budget-grade estimate accurate to within about ±10% of our final proposal. To turn it into a binding quote, click "Get my exact quote" after running the calculator. We will reply within one working day with a fixed-price proposal scoped to your specific environment.

Is the tool really free?

Yes — completely free, no signup, no credit card. Optionally you can email yourself a copy of the estimate; that is also free and we don't add you to a marketing list.

Where do you provide IT support across the UK?

Connection Technologies provides managed IT support nationwide across England, Scotland, Wales and Northern Ireland. Our remote-first delivery model means we serve teams in London, Manchester, Liverpool, Edinburgh, Birmingham, Leeds, Bristol, Glasgow, Oxford and beyond at the same standard rates. Onsite engineering can be arranged for any UK postcode.

IT Support Cost Calculator UK 2026 | Managed IT From £55/User

Stop guessing what managed IT support should cost in the UK. This free calculator gives you a real-world budget range — built around the same stack we deploy for our own clients — so you can compare quotes with confidence and avoid the providers that quietly leave critical security off your bill.

Pick your team size, current setup, and the services you actually need. We’ll show you what budget MSPs typically charge, where Connection Technologies sits with everything included (M365 Premium, Veeam Backup 365 Premium, Proofpoint email security, easyDMARC, SIEM and 24/7 MDR), and where enterprise providers usually land. No marketing fluff, no hidden setup fees, no minimum 3-year terms.

Used by UK SMBs across London, Manchester, Liverpool, Edinburgh, Oxford and beyond — typically delivers a quote-ready estimate in under 60 seconds.

IT Support Cost Calculator UK 2026 — Real Pricing for Managed IT

How much should managed IT support cost?

Order a virtual number