VoIP works by converting your voice into digital data packets that travel over your internet connection to the person you are calling. Here is a simplified step-by-step overview:
How a VoIP call works:
- Step 1: You speak into a VoIP phone, softphone app, or headset
- Step 2: Your voice is converted into digital data using audio codecs
- Step 3: The data packets are sent over your broadband connection to your hosted VoIP provider’s servers
- Step 4: The provider routes the call to the recipient – whether they are on VoIP, a mobile, or a traditional landline
- Step 5: The data is converted back into audio at the other end
What you need to get started with VoIP:
- Reliable broadband – a stable connection with at least 100kbps per concurrent call (most business broadband easily handles this)
- IP phones or softphones – dedicated VoIP desk phones (such as Yealink handsets) or software apps on your computer/mobile
- A hosted VoIP provider – Connection Technologies configures everything for you, including number porting, user setup, and call routing
Most businesses are fully up and running within a few days. Request a quote and we will handle the entire setup.
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