Call forwarding and call routing are core features of any hosted VoIP system, allowing you to control exactly where incoming calls go based on rules you define.
Types of call forwarding:
- Unconditional forwarding – all calls are forwarded to another number (e.g. a mobile) regardless of availability
- No-answer forwarding – calls are forwarded only if not answered within a set number of rings
- Busy forwarding – calls are forwarded when the line is engaged
- Selective forwarding – forward calls based on the caller ID, time of day, or day of week
Advanced call routing features in hosted VoIP:
- Hunt groups – ring multiple phones simultaneously or in sequence until someone answers
- Time-based routing – route calls differently during business hours, lunch breaks, and out-of-hours
- Skills-based routing – direct calls to the most appropriate team member based on the caller’s needs
- Geographic routing – route calls based on the caller’s area code to the nearest office
- Failover routing – automatically redirect calls to mobiles or another site if your primary connection fails
All call forwarding and routing rules can be managed through a simple web portal or mobile app – no engineer required. Get a hosted VoIP quote from Connection Technologies.