How to Set a Spend Cap on EE, Vodafone, O2 and Three
How to Set a Spend Cap on Your Mobile
Every major UK network lets you set a spend cap to control extra charges on your account. The process varies slightly between networks, but you can usually do it through the app, online or by calling customer services. Here is a step-by-step guide for each provider.
Set a Spend Cap on EE
- Open the My EE app (or log in at ee.co.uk).
- Go to Account > Spend cap.
- Choose your preferred cap amount: £0, £5, £10, £25, £50, or enter a custom amount.
- Confirm the change.
Alternatively, call 150 from your EE handset to speak to an advisor. EE sets the default spend cap at £0, meaning all extra charges are blocked until you choose to increase it.
Set a Spend Cap on Vodafone
- Open the My Vodafone app (or log in at vodafone.co.uk).
- Navigate to Billing > Spend cap.
- Set your preferred limit—you can choose any amount from £0 upwards.
- Save your changes.
You can also call 191 from your Vodafone handset. Vodafone’s default spend cap is £0 on new connections, blocking all out-of-bundle charges.
Set a Spend Cap on O2
- Open the My O2 app (or log in at o2.co.uk).
- Go to Billing > Spend cap.
- Select £0 to block all extra charges, or set a custom limit.
- Confirm your selection.
O2’s default cap may vary depending on your plan type and credit check result, so it is worth checking what yours is currently set to.
Set a Spend Cap on Three
- Open the My3 app (or log in at three.co.uk).
- Navigate to Account > Spend cap.
- Choose your preferred cap amount or set it to £0.
- Save your changes.
You can also call 333 from your Three handset. Three sets the default spend cap at £0 on all new plans.
Spend Cap Options: Quick Comparison
| Network | How to Change | Default Cap | Custom Amount |
|---|---|---|---|
| EE | My EE app or call 150 | £0 | Yes (£0, £5, £10, £25, £50 or custom) |
| Vodafone | My Vodafone app or call 191 | £0 | Yes (any amount) |
| O2 | My O2 app | Varies | Yes (£0 or custom) |
| Three | My3 app or call 333 | £0 | Yes (any amount) |
How Long Do Changes Take?
Spend cap changes typically take effect within 24 hours. During this window, you may still be able to incur extra charges, so plan ahead if you need to lower your cap before a trip abroad or a busy period.
Business Accounts: Managing Spend Caps Across Your Fleet
On business accounts, spend cap changes usually need to be made by the account holder or administrator. Individual users may not have permission to adjust their own caps. This is by design—it gives the business control over costs.
If you manage multiple lines, changing caps one by one can be time-consuming. Connection Technologies can manage spend caps across your entire mobile fleet, ensuring every line is configured correctly and cost-effectively.
Get Expert Help
Want a free bill audit for your business mobiles? Connection Technologies can analyse your current spend and find savings. Get a free quote or call 0333 015 2615.
