Hyperoptic Hyperhub — login, gateway address and status lights

Q: What is the Hyperoptic Hyperhub gateway address?

The Hyperoptic Hyperhub settings page is at 192.168.1.1. Enter it in a browser address bar on a device connected to the router.

Q: What is the default username and password for the Hyperoptic Hyperhub?

The Hyperoptic Hyperhub has no universal default password. Each unit has its own, printed on it. On the back of the Wi-Fi details card or on the device label. Hyperoptic's Zyxel EX3301 manual is the most precise: the password is printed on a label on the bottom of the device, immediately after the word "Password".

Q: What do the lights on the Hyperoptic Hyperhub mean?

The table above lists each Hyperoptic Hyperhub light, what it indicates and the action to take.

Q: How do you reset a Hyperoptic Hyperhub?

To reset the Hyperoptic Hyperhub: Use a pin to press the Reset button on the rear of the Hyperhub. Hold for 20 seconds. This erases your configuration.

Q: What if you cannot get into the Hyperoptic Hyperhub at all?

A lost admin password on the Hyperoptic Hyperhub cannot be recovered. The only routes are to find whoever set it up, or to factory reset and reconfigure from scratch.

Open a browser on a device connected to your Hyperoptic Hyperhub and go to 192.168.1.1.

The password is unique to your unit and printed on it — there is no universal default.

Before you reset anything: a lost admin password on this model cannot be recovered. A factory reset is the only way back in and it erases the entire configuration.

Partly verified. Hyperoptic documents its hardware well and entirely on its own domain. The reason this is not marked high is that "Hyperhub" covers eight different units, so some detail below is verified for the most common Zyxel and ZTE models rather than for every one.

The Hyperoptic Hyperhub is a broadband hub supplied by an internet provider from Hyperoptic, in UK use Current; eight hardware models. This page covers the four things people actually come looking for: its settings address, how its login works, what its lights mean and how to reset it safely.

What is the Hyperoptic Hyperhub gateway address?

The Hyperoptic Hyperhub settings page is at 192.168.1.1. Type that into the address bar of a browser — not into a search box, which will just search for the number instead of opening the page.

Your device has to be connected to the Hyperoptic Hyperhub itself for this to work — over its Wi-Fi or by cable. On mobile data, or connected to a different network, the address goes nowhere.

Consistent across every Hyperoptic guide we checked, covering Zyxel, ZTE and Tilgin hardware. Hyperoptic's guide for the Zyxel EX5601 specifies HTTPS rather than plain HTTP.

What is the default username and password for the Hyperoptic Hyperhub?

Unique password on the device label

There is no default password for the Hyperoptic Hyperhub that we could publish, because every unit has a different one.

The username is the same on every unit:

Username: admin

Where to find yours. On the back of the Wi-Fi details card or on the device label. Hyperoptic's Zyxel EX3301 manual is the most precise: the password is printed on a label on the bottom of the device, immediately after the word "Password".

The admin username is documented as "admin" across the range, but the password is specific to your unit and printed on the label, so there is no shared default to publish. Hyperoptic asks you to change the password at first login but states that this step is optional, so the printed value may well still be live. Its Tilgin guide is explicit that the router login is not the same as the Wi-Fi credentials.

If a website offers you a single password that works on every Hyperoptic Hyperhub, it is wrong. Those lists copy a per-device password from one unit and republish it as though it were universal.

What do the lights on the Hyperoptic Hyperhub mean?

Here is what each light on the Hyperoptic Hyperhub is telling you, and what to do about it.

Light	What it means	What to do
Internetsolid green	The internet is ready.	Nothing to do.
Internetflashing green	Internet data is being transmitted or received.	Nothing to do.
Internetsolid red	The Hyperhub is receiving a broadband signal but is not connected to the internet.	Hyperoptic asks you to get in touch if the red light is still on or blinking an hour after setup.
Internetoff	The internet is not ready.	If everything is plugged in and all the lights are off 20 minutes after setup, contact Hyperoptic.
Powersolid green	The power is on.	Nothing to do.
Powerflashing green	The Hyperhub is starting up.	Wait for it to settle.
Powersolid red	The Hyperhub is malfunctioning.	Contact Hyperoptic.
Powerflashing red	A firmware upgrade is running.	Keep the power on until it finishes. Do not unplug the router.

This table is Hyperoptic's own, published for the Zyxel EX3301 and EX5601 Hyperhubs, which are the most widely supplied units. It does not necessarily apply to every Hyperhub — Hyperoptic ships eight different models under that one name and documents them separately. For the ZTE H298N it publishes only that setup is complete when the green power, internet, WAN and WLAN lights are on, and for the Tilgin HG2381 only a startup sequence of red, then orange, then green once broadband is active.

How do you reset a Hyperoptic Hyperhub?

What you lose. Deletes every option you have configured. Afterwards the admin password reverts to the label value, the LAN address returns to 192.168.1.1 and DHCP returns to its default.

Use a pin to press the Reset button on the rear of the Hyperhub.
Hold it for 20 seconds.
Release, and give the unit a few minutes to restart before trying to connect.

The 20-second figure is documented for the Zyxel EX3301 specifically. Hyperoptic also offers two softer options from the Hyperhub's Maintenance section — one that resets the router while preserving your Wi-Fi details and any mesh extender setup, and one that clears everything. It adds a caution worth repeating: use a factory reset as a last resort, because frequent use shortens the router's life.

A reboot is not a reset. To reboot, switch the router off, wait five seconds and switch it back on, or use the Restart option in the Hyperhub manager. Settings are kept either way.

What if you cannot get into the Hyperoptic Hyperhub at all?

A lost password cannot be recovered on this model. There is no backdoor, no master password and no way for the manufacturer to retrieve it.

Hyperoptic documents changing the admin password from within the Hyperhub manager under Maintenance, but publishes no way back in if you have lost it. A factory reset is the only route.

That leaves two options, in this order: find whoever set the unit up and ask them, or factory reset it and rebuild the configuration from scratch. Restoring a configuration backup does not help, because the backup contains the same password you do not know.

Worth knowing about the Hyperoptic Hyperhub

"Hyperhub" is a brand, not a model. Hyperoptic's own router help page lists eight different units under the name — Zyxel EX3501, EX3301 and EX5601, Nokia HA-140W-B, ZTE H3600, H298A and H298N, and Tilgin HG2381 — each with its own guide. The login address and the credential arrangement hold across all of them, but the lights and some reset details do not, so check which unit you actually have.
A flashing red power light is a firmware upgrade, not a fault. Keeping the power on through it matters more than reacting to the colour.
Hyperoptic publishes precise escalation thresholds rather than vague advice: contact them if everything is plugged in and all lights are off 20 minutes after setup, or if the red light is on or blinking an hour after setup.
The first-login password change is optional, which Hyperoptic states outright. That means plenty of Hyperhubs are still running on the password printed on the label.
TCP port 7547 cannot be forwarded — Hyperoptic reserves it for system use. Worth knowing before you spend an evening wondering why a rule will not take.
On the phone service, Hyperoptic warns that while most handsets work, some BT-branded handsets may not.
Hyperoptic normally installs and sets the router up for you, and the Hyperhub is loaned rather than sold — you use it for the duration of your service.

Where this comes from

Hyperoptic router help — Lists all eight Hyperhub models with their individual guides, and confirms the router is loaned for the duration of the service.
Hyperoptic Zyxel EX3301 router booklet — Source for the internet and power light table and the escalation thresholds.
Hyperoptic Zyxel EX3301 manual — Source for the 20-second reset, the precise label wording, the two software reset modes and the post-reset state.
Hyperoptic Zyxel EX5601 guide — Source for the admin username, the optional first-login password change and the reserved TCP port 7547.
Hyperoptic Tilgin HG2381 booklet — States that the router login is not the same as the Wi-Fi credentials, and gives this model's startup light sequence.
Hyperoptic ZTE H298N booklet — Gives the gateway address and the setup-complete light state for the ZTE unit.