How does VoIP help with business continuity and disaster recovery?

A hosted VoIP phone system provides built-in business continuity and disaster recovery that traditional phone systems simply cannot match.

Why traditional phones fail during disruptions:

With a traditional PBX and PSTN lines, if your office loses power, floods, or suffers a fire, your phone system goes down completely. Calls go unanswered and customers cannot reach you.

How hosted VoIP keeps you connected:

• Cloud-based infrastructure – your phone system runs in geographically redundant data centres, not in your office. If your building is inaccessible, the system keeps running
• Automatic failover – if your primary internet connection fails, calls are automatically rerouted to mobile phones, other offices, or voicemail
• Work from anywhere – staff can log into softphone apps from home or any location and continue making and receiving calls on their business numbers
• Instant rerouting – administrators can change call routing rules in seconds through a web portal, diverting calls to alternative numbers or sites
• No single point of failure – unlike an on-premise PBX, there is no single piece of hardware that can take your entire phone system offline

Disaster recovery scenarios hosted VoIP handles:

• Office power outage – calls route to mobiles and remote workers
• Internet outage – calls failover to 4G/5G backup or alternative sites
• Building inaccessible – entire team works remotely with full phone functionality
• Hardware failure – no on-site hardware to fail; swap a broken phone in minutes

Protect your business communications with a resilient hosted VoIP system from Connection Technologies. Get a quote.