Modern business VoIP systems deliver call quality that is equal to or better than traditional phone lines, provided you have a decent internet connection.
What affects VoIP call quality:
- Bandwidth – each concurrent call requires approximately 100kbps. Most business broadband connections can comfortably handle dozens of simultaneous calls
- Latency – the delay between speaking and being heard. Under 150ms is imperceptible. UK-hosted VoIP providers typically achieve under 30ms
- Jitter – variation in packet arrival times. Quality of Service (QoS) settings on your router prioritise voice traffic to eliminate this
- Packet loss – lost data packets cause audio dropouts. A stable connection with less than 1% packet loss delivers excellent quality
How to ensure reliable VoIP:
- Use a dedicated internet connection or configure QoS to prioritise voice traffic
- Choose a provider with UK data centres – lower latency and compliance with UK data regulations
- Use wired connections for desk phones where possible (Wi-Fi is fine for softphones)
- Have a backup connection – a 4G/5G failover ensures calls continue even if your primary broadband drops
Uptime guarantees: reputable hosted VoIP providers offer 99.9%+ uptime SLAs backed by redundant, geographically distributed data centres.
Connection Technologies only partners with Tier 1 UK-hosted VoIP providers. Get a quote and we will assess your connectivity.