What is a cloud phone system and what are the benefits of cloud telephony?

A cloud phone system (also known as cloud PBX or cloud telephony) is a business telephone system delivered entirely over the internet from secure, redundant data centres. There is no physical PBX hardware on your premises – everything is managed in the cloud.

Benefits of a cloud-based phone system:

• Work from anywhere – your team can make and receive calls on their business number from the office, home, or on the go using desk phones, laptops, or mobile apps
• Reduced costs – no expensive hardware to purchase or maintain, with predictable monthly per-user pricing
• Instant scalability – add or remove users in minutes as your business grows or seasonal demand changes
• Built-in resilience – cloud systems have automatic failover and geographic redundancy, so your phones keep working even if your office loses power
• Enterprise features as standard – auto attendant, call recording, call analytics, voicemail-to-email, call queues, and integration with CRM systems
• Always up to date – software updates and security patches are applied automatically by your provider

Cloud telephony is the natural replacement for ageing on-premise PBX systems and traditional PSTN lines. Connection Technologies helps UK businesses migrate seamlessly. Get your free cloud phone system quote.