A softphone is a software application that turns your computer, tablet, or mobile phone into a fully functional business phone. Instead of using a physical desk phone, you make and receive calls through an app using your internet connection.
How softphones work:
- Download the softphone app to your device (PC, Mac, iPhone, Android)
- Log in with your VoIP account credentials
- Make and receive calls on your business number using your device’s microphone and speakers (or a headset)
- Access all your phone system features – transfer calls, check voicemail, see colleague availability, join conference calls
Benefits of using a softphone:
- Work from anywhere – your business phone number follows you wherever you have internet access
- Cost savings – no need to purchase physical handsets for every user
- Single business number – customers always see your business number, never your personal mobile
- Seamless handover – start a call on your desk phone and transfer it to your mobile app as you leave the office
- Ideal for remote and hybrid workers – staff at home or on the road have the same phone system experience as those in the office
Most hosted VoIP systems from Connection Technologies include softphone apps for desktop and mobile at no extra cost. Get a quote to learn more.