What is remote call control and how does it work with VoIP?

Remote call control is a feature that allows you to manage and control your VoIP phone calls from a separate application or device – typically your computer, CRM system, or unified communications client.

How remote call control works:

Instead of picking up your desk phone to dial, answer, transfer, or hang up calls, remote call control lets you perform these actions from your PC screen. Click a contact in your CRM or address book and the call is automatically placed through your IP phone or softphone.

Key remote call control features:

• Click-to-dial – click a phone number in any application (CRM, email, web browser) to instantly place a call
• Screen pop – incoming caller information automatically appears on your screen before you answer
• Call transfer – transfer calls to colleagues with a click, including attended and blind transfers
• Hold and resume – place calls on hold and resume them from your computer
• Presence management – see which colleagues are available, on a call, or away

Business benefits:

• Faster call handling and improved productivity
• Better customer experience with instant caller identification
• Seamless CRM integration – call logs and notes are automatically recorded
• Reduced misdials and manual errors

Remote call control is available with hosted VoIP systems from Connection Technologies. Get a quote to learn more about our integration options.