Remote call control is a feature that allows you to manage and control your VoIP phone calls from a separate application or device – typically your computer, CRM system, or unified communications client.
How remote call control works:
Instead of picking up your desk phone to dial, answer, transfer, or hang up calls, remote call control lets you perform these actions from your PC screen. Click a contact in your CRM or address book and the call is automatically placed through your IP phone or softphone.
Key remote call control features:
- Click-to-dial – click a phone number in any application (CRM, email, web browser) to instantly place a call
- Screen pop – incoming caller information automatically appears on your screen before you answer
- Call transfer – transfer calls to colleagues with a click, including attended and blind transfers
- Hold and resume – place calls on hold and resume them from your computer
- Presence management – see which colleagues are available, on a call, or away
Business benefits:
- Faster call handling and improved productivity
- Better customer experience with instant caller identification
- Seamless CRM integration – call logs and notes are automatically recorded
- Reduced misdials and manual errors
Remote call control is available with hosted VoIP systems from Connection Technologies. Get a quote to learn more about our integration options.