EE Call Forwarding and Divert
Quick Answer
EE publishes no call divert star codes. The two methods EE actually documents are dialling 150 and using the call divert menu, or setting the divert in your handset’s own call forwarding screen. To send calls to EE voicemail, use +44 7953 222 222 as the destination — not 901, which is an O2 number.
Call forwarding on EE works, but it is documented differently from the way most guides describe it. There is no official EE code table, and EE is explicit that a divert has to be set from the handset itself. This page covers the two routes EE supports, what it charges, and the three things it deliberately does not document.
Method 1: The 150 Call Divert Menu
This is EE’s own documented route and needs no codes at all.
- Dial 150 from your EE mobile.
- Choose option 1, then option 2, then option 4.
- Choose option 1 to set a divert, or option 2 to remove one.
- Follow the prompts to enter the destination number.
EE distinguishes between unconditional diverts, which send every call onward without your phone ringing, and conditional diverts, which trigger only when your line is busy or goes unanswered. The menu covers both, though EE does not publish separate codes for each condition.
Method 2: Your Handset’s Call Forwarding Screen
Because EE requires diverts to be set on the device, the handset route is the more practical of the two.
- iPhone — Settings > Apps > Phone > Call Forwarding, switch it on, then enter the destination under Forward To.
- Android — open the Phone app, tap the three-dot menu, then Settings (or Call Settings) > Call Forwarding, pick the divert type and enter the destination.
Step-by-step screens for both are in our guides to call divert on iPhone and call forwarding on Android. The handset route is identical on every network, which is why it is the reliable option where an operator publishes no codes.
Diverting EE Calls to Voicemail
EE’s voicemail platform answers on +44 7953 222 222, and that is the number to enter as the divert destination. To listen to messages yourself, dial 222 or press and hold the 1 key.
Two numbers are commonly quoted for this and both are wrong. 901 is an O2-family voicemail number and does not reach EE’s platform. 150 is EE customer services. Our EE voicemail guide covers PIN setup and greetings.
What EE Does Not Document
Worth knowing before you plan around a feature that may not exist:
| Commonly claimed | What EE actually says |
|---|---|
| EE call divert star codes | Not published. EE documents the 150 menu and the handset screen. |
| Setting a custom ring time before diverting | No code and no default ring time is published. |
| Managing diverts in the My EE app | Contradicted — EE says diverts cannot be set remotely or by Customer Services. |
| Diverting to an overseas number | Described as diverting to another UK number. |
If you need any of the first three, the constraint is EE’s, not your handset’s. A hosted system moves the routing off the SIM and removes all four limits at once.
What EE Charges
Diverting to voicemail is free to set up or change for EE Small Business customers. For a divert to another UK number, EE charges the normal rate for that destination and takes the call from your inclusive allowance where the destination would ordinarily be included; once the allowance is gone, standard charges apply. Destinations outside your allowance, such as 08 numbers, are always chargeable. If the divert is active while you are roaming, roaming rates apply to the forwarded leg.
One caveat from EE’s price guide is easy to miss: calls to certain MVNO and call forwarding services sit outside plan allowances entirely, and you may hear a pre-call announcement before the call connects.
EE Business Lines
The 150 menu and handset routes are the same on EE business plans, and the free-to-voicemail concession is specific to Small Business customers. Because EE will not set diverts remotely, managing forwarding across a fleet of handsets means touching each device — which is usually the point at which business call forwarding on a hosted platform starts to pay for itself.
Outgrown network-level diverts?
A hosted phone system gives you hunt groups, auto attendants and time-of-day routing instead of one divert per handset. We can scope it for you free of charge.
Get a Telecoms Quote →Frequently Asked Questions
What is the EE call forwarding code?
EE does not publish one. Unlike Vodafone, EE documents no star codes for call diverts anywhere on its own site — it tells you to dial 150 and use the call divert menu, or to set the divert in your handset’s own call forwarding screen. Code tables that claim to be “EE call divert codes” are reproducing the generic GSM codes rather than anything EE has confirmed. The standard GSM codes may well work, but the two methods above are the ones EE supports.
How do I divert my EE calls to voicemail?
Set the divert destination to +44 7953 222 222, which is the number EE gives for its own voicemail platform. Do not use 901 — that belongs to O2, and using it on an EE line will not reach your messages. EE’s short code for listening to voicemail is 222, or press and hold 1.
Does EE charge for forwarded calls?
Setting up or changing a divert to voicemail is free for EE Small Business customers. For diverts to another UK number, EE charges at your plan’s normal rate for that destination, and the call comes out of your inclusive allowance if that destination would ordinarily be included. Numbers outside your allowance, such as 08 numbers, are charged separately, and roaming rates apply if the divert is active while you are abroad.
Can I set up an EE divert from the My EE app?
No. EE states plainly that diverts “need to be set up on your phone — they can’t be set up remotely or via Customer Service”. This matters if the handset is lost, broken or out of your hands, because there is then no documented way to put a divert on the line. Guides that describe a My EE app path for call divert are not reflecting EE’s own documentation.
Can I forward EE calls to an international number?
Not according to EE, which describes the feature as diverting “to another number in the UK”. If you need calls to land overseas, a hosted phone system handles it more cheaply and reliably than a mobile divert would.
