Voxi APN Settings: Fix Mobile Data & MMS Issues

Voxi APN Settings: How to Fix Mobile Data & MMS Issues

If your Voxi SIM card isn’t connecting to mobile data or you’re unable to send and receive MMS messages, the most likely culprit is incorrect APN (Access Point Name) settings. Since Voxi operates on the Vodafone network, it uses specific Voxi mobile data settings that your phone needs to communicate with the network properly.

In this guide, we’ll walk you through the correct Voxi APN configuration for both Android and iPhone devices, provide step-by-step setup instructions, and cover the most common troubleshooting steps when things aren’t working as expected. This article is part of our comprehensive APN settings guide, which covers all major UK mobile networks.

What Are the Correct Voxi APN Settings?

Voxi is a sub-brand of Vodafone, so it shares the same core network infrastructure. The APN settings for Voxi are identical to Vodafone’s. Below are the complete settings you’ll need:

Important: The APN value pp.vodafone.co.uk is the critical setting. If this is entered incorrectly — even by a single character — your mobile data will not work.

How to Set Up Voxi APN Settings on Android

Android devices occasionally fail to automatically configure the correct Voxi mobile data settings, particularly if you’ve inserted a new SIM or recently performed a factory reset. Follow these steps to manually enter the APN:

Step-by-Step Android APN Configuration

1. Open Settings on your Android device.
2. Navigate to Network & Internet (or Connections on Samsung devices).
3. Tap Mobile Network (or Mobile Data).
4. Select Access Point Names (APNs).
5. Tap the + icon or the three-dot menu and choose New APN.
6. Enter all the Voxi APN settings from the table above.
7. Tap the three-dot menu and select Save.
8. Select the newly created Voxi APN from the list by tapping the radio button next to it.
9. Restart your phone to apply the changes.

After restarting, check your data connection by opening a web browser or app. You should see 4G or 5G in your status bar if you’re in a coverage area.

Android-Specific Tips

• Samsung devices: The menu path is typically Settings > Connections > Mobile Networks > Access Point Names.
• Google Pixel: Go to Settings > Network & Internet > SIMs > Access Point Names.
• If you have a dual-SIM phone, ensure you’re editing the APN for the correct SIM slot.
• Leave any fields not listed in the table above blank or at their default values.

How to Set Up Voxi APN Settings on iPhone

iPhones typically configure APN settings automatically through carrier settings updates. However, if your Voxi data isn’t working on an iPhone, you may need to take manual action.

Step-by-Step iPhone APN Configuration

1. Open Settings.
2. Tap Mobile Data (or Cellular).
3. Tap Mobile Data Network (or Cellular Data Network).
4. Under the Mobile Data section, enter pp.vodafone.co.uk in the APN field.
5. Enter wap for both Username and Password.
6. Scroll down to the MMS section and enter:
   • APN: pp.vodafone.co.uk
   • Username: wap
   • Password: wap
   • MMSC: http://mms.vodafone.co.uk/servlets/mms
   • MMS Proxy: 212.183.137.12:8799
7. Go back to the previous screen — settings are saved automatically.
8. Restart your iPhone.

iPhone-Specific Tips

• If you cannot see the Mobile Data Network option, try updating your carrier settings by going to Settings > General > About. If an update is available, you’ll be prompted to install it.
• Ensure your iOS is up to date — outdated software can cause APN configuration issues.
• If the APN fields are greyed out, you may need to reset your network settings (see troubleshooting section below).

Voxi MMS Settings: Sending and Receiving Picture Messages

MMS (Multimedia Messaging Service) allows you to send picture messages, group texts, and multimedia content. If you can browse the internet but can’t send or receive MMS messages, the issue is almost certainly with your MMS-specific APN settings.

The key MMS values for Voxi are:

• MMSC:http://mms.vodafone.co.uk/servlets/mms
• MMS Proxy:212.183.137.12
• MMS Port:8799

On Android, these are entered within the same APN profile. On iPhone, they appear in a separate MMS section within Mobile Data Network. Ensure all three values are entered correctly, as a missing proxy or port will prevent MMS from functioning.

Note: MMS requires an active mobile data connection. If your mobile data is disabled or you’re connected solely via Wi-Fi, MMS messages won’t send. Some iPhones also need Wi-Fi Calling disabled temporarily to troubleshoot MMS issues.

Troubleshooting: Voxi Mobile Data Not Working

If you’ve entered the correct Voxi mobile data settings but your connection still isn’t working, work through the following troubleshooting steps:

1. Restart Your Device

This may seem obvious, but a simple restart resolves a surprising number of connectivity issues. It forces your phone to re-register on the network and re-apply APN settings.

2. Check Mobile Data Is Enabled

Verify that mobile data is switched on in your settings. On Android, go to Settings > Network > Mobile Data. On iPhone, check Settings > Mobile Data. Also ensure Aeroplane Mode is turned off.

3. Verify You’ve Selected the Correct APN

On Android, it’s possible to have multiple APN profiles saved. Go back into Access Point Names and ensure the Voxi/Vodafone profile with pp.vodafone.co.uk is selected (indicated by a filled radio button).

4. Reset Network Settings

This will clear all saved Wi-Fi passwords, Bluetooth pairings, and APN configurations, returning them to defaults:

• Android:Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth
• iPhone:Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

After resetting, re-enter the Voxi APN settings manually if they don’t populate automatically.

5. Re-Seat the SIM Card

Power off your phone, remove the SIM card, wait 30 seconds, and reinsert it. This can resolve issues caused by a poor SIM connection.

6. Check for Network Outages

Since Voxi uses the Vodafone network, any Vodafone outages will affect Voxi users. Check our network coverage guide or the Vodafone service status page to confirm there are no outages in your area.

7. Check Your Data Allowance

If you’ve exceeded your data allowance or your plan hasn’t been renewed, your data connection may be throttled or blocked. Log into the Voxi app to check your remaining data.

8. Try a Different APN Protocol

On Android, if the APN protocol is set to IPv6, try changing it to IPv4/IPv6 or IPv4 only. Some older devices have compatibility issues with IPv6.

Voxi vs Business Mobile Plans: Is Voxi Right for Your Organisation?

Voxi is a popular consumer-focused MVNO, particularly among younger users, thanks to its social media data passes and flexible monthly plans. However, for business use, there are some important considerations:

• No business account management: Voxi doesn’t offer dedicated account managers or business billing options.
• Limited support channels: Support is primarily through online chat, which may not be adequate for time-critical business issues.
• No multi-line discounts: If you need multiple SIMs for a team, you won’t benefit from bundled pricing.
• No MDM integration: Voxi doesn’t support Mobile Device Management tools that businesses often require.

If you’re a business looking for reliable mobile connectivity with proper account management, consolidated billing, and tailored mobile solutions, Connection Technologies can source the most competitive business tariffs across all major UK networks — including those running on the Vodafone infrastructure that Voxi uses.

Related APN Guides

If you manage devices across multiple networks, you may also find these guides helpful:

• Complete UK APN Settings Guide (All Networks)
• UK Network Coverage Checker & Guide