How to Cancel Your EE Contract: Notice, Fees & Steps [2026]

Whether you're looking to switch providers, consolidate your business mobile fleet, or simply reduce costs, knowing how to cancel your EE contract properly can save you time, money, and frustration. This guide walks you through every step of the process — from understanding your notice period and early termination fees to requesting the right porting code and handling outstanding handset payments.

Before You Cancel: Key Things to Check

Before initiating a cancellation, take a moment to check the following:

• Contract end date: Log into your My EE account or call EE customer services on 150 (from an EE phone) or 07953 966 250 to confirm exactly when your minimum term ends.
• Contract type: Are you on a pay monthly plan with a handset, a SIM-only deal, or a business contract? Each has slightly different implications for cancellation.
• Outstanding balance: Check whether you have remaining handset payments or any unpaid bills.

EE Cancellation Notice Period

EE requires 30 days' notice to cancel a pay monthly contract. This applies whether you're inside or outside your minimum contract term. If you're outside your minimum term (i.e., your contract has rolled into a 30-day rolling agreement), you can cancel at any point by giving this notice — with no early termination fee.

If you're within your minimum term, you'll still need to provide 30 days' notice, but you'll also face an early termination charge.

Early Termination Fees: What Will You Pay?

If you cancel your EE contract before the minimum term ends, you'll be charged an early termination fee (ETF). EE calculates this based on:

• Your remaining monthly charges until the end of the minimum term
• A discount applied to reflect the fact you won't be using the service (typically around 3–4% reduction per remaining month, though this varies)

For example, if you have six months remaining on a £40/month plan, your ETF won't simply be £240 — EE applies a graduated discount. The exact figure will be confirmed when you contact EE to cancel.

What Happens to Handset Payments?

If your EE plan includes a device purchased on a credit agreement (common with EE's hardware fund or device plans), the outstanding handset balance is separate from your airtime contract. Cancelling your airtime plan does not write off remaining handset payments. You'll need to pay the remaining device balance in full, either as a lump sum or through continued monthly instalments, depending on your agreement.

How to Cancel Your EE Contract: Step by Step

Step 1: Decide Whether You're Switching or Simply Cancelling

This distinction matters because it determines which code you need:

• Switching to another provider and keeping your number? You need a PAC (Porting Authorisation Code). For a detailed walkthrough, see our complete PAC code guide.
• Switching but don't want to keep your number? You need a STAC (Service Termination Authorisation Code).
• Simply cancelling without switching? You can contact EE directly to terminate the contract.

Step 2: Request Your PAC or STAC Code

Thanks to Ofcom's switching regulations, obtaining your PAC or STAC code is straightforward:

• By text: Send PAC or STAC to 65075 from your EE handset. You'll receive the code via text within one minute.
• Online: Log into your My EE account and request the code through your account settings.
• By phone: Call EE on 150 (from an EE phone) or 07953 966 250.

Your PAC code is valid for 30 days. Once you give it to your new provider, the switch typically completes within one working day. Your EE contract will be automatically cancelled once the port is processed.

Step 3: Give the Code to Your New Provider

If you're switching, simply provide the PAC or STAC code to your new network. They'll handle the rest, including the cancellation of your EE contract. For a comprehensive overview of the switching process, read our UK mobile switching guide.

Step 4: Settle Any Outstanding Balances

After cancellation, EE will issue a final bill covering any remaining charges, including your last month's usage, any early termination fee, and outstanding device payments. Check your My EE account or wait for the final bill to arrive via email.

Cancelling an EE Business Contract

If you hold an EE business account, the cancellation process differs in several important ways:

• Notice period: Business contracts typically require 30 days' written notice, but some legacy agreements may stipulate longer. Always check your specific terms and conditions.
• Account authority: Only the authorised account holder or a named administrator can request cancellation. Individual employees on a business fleet cannot cancel their own lines.
• Multiple lines: If you're cancelling several lines, each may have a different end date and ETF. It's worth requesting a full breakdown from EE's business support team on 0800 956 6100.
• Bulk switching: If you're moving an entire fleet to a new provider, a managed migration through a specialist like Connection Technologies can ensure a seamless transition with minimal downtime.

Business customers should also be aware that Ofcom's text-to-switch regulations (texting PAC to 65075) apply to business accounts with fewer than 10 employees or an annual turnover below £1.68 million. Larger businesses may need to contact EE directly.

Can You Cancel an EE Contract Within the Cooling-Off Period?

If you've signed up to an EE contract online or over the phone, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. During this window, you can cancel without paying an early termination fee. You'll only need to pay for any services you've actually used during that period.

For contracts signed in-store, EE is not legally obligated to offer a cooling-off period, though they may do so at their discretion. Always ask at the point of sale.