How to Get a PAC Code from giffgaff

2 Ways to Get Your PAC Code from giffgaff

giffgaff must provide your PAC code free of charge under Ofcom regulations. Here are the ways to get it, ranked by speed:

1. Text PAC to 65075 (Fastest — 60 Seconds)

Send a text message with the word PAC to 65075 from your giffgaff mobile. giffgaff must reply within 60 seconds with your 9-character PAC code and any early termination charges that apply. This method is mandated by Ofcom and works on every UK network. giffgaff runs on the O2 network, but you still request your PAC directly from giffgaff — not from O2.

This is the recommended method — it is instant and avoids any retention calls.

2. Request Online

Log in to the giffgaff app or giffgaff.com (Menu → I want to… → Get a PAC code) and request your PAC code from the account or "leaving giffgaff" section. As giffgaff has no phone helpline, this and the text method are the two ways to get your code.

What Happens After You Get Your giffgaff PAC Code

1. Give the PAC to your new provider — they start the porting process for you.
2. Your number transfers within 1 working day — keep using your giffgaff SIM until the port completes.
3. Your giffgaff SIM stops working — once the port is done, your old SIM is deactivated automatically.
4. Your giffgaff contract or plan ends automatically — you do not need to contact giffgaff separately to cancel.

How Long Is a giffgaff PAC Code Valid?

Your giffgaff PAC code is valid for 30 days from the date it is issued. If it expires before you use it, request a new one for free. Requesting a PAC does not cancel your plan — it only starts the switch when you hand the code to your new provider.

Can I Keep My giffgaff Number?

Yes — that is exactly what a PAC code is for. When you give your PAC to your new network, your existing giffgaff number transfers to the new SIM with no gap in service. You keep the same number you have always had.

What Does a PAC Code Look Like?

A PAC code is nine characters — usually three letters followed by six numbers, for example ABC123456. The format is set by Ofcom and is identical on every UK network.

Things to Check Before Switching from giffgaff

• Contract status — if you are still within your minimum term, early termination charges may apply. giffgaff will tell you the amount when you request your PAC.
• Outstanding device payments — any remaining balance on a phone plan will need to be paid.
• Add-ons and perks — you will lose any included extras once you leave giffgaff.
• Account access — giffgaff has no phone helpline — support is via the app, website and community forum.
• Business accounts — if this is a business account, the account holder may need to authorise the PAC request.

giffgaff PAC Code vs STAC Code

If you want to leave giffgaff but do not want to keep your number, you need a STAC (Service Termination Authorisation Code) instead. Text STAC to 65075 to get one — it ends your contract without porting your number.

giffgaff PAC Code Summary