How to Get a PAC Code from Vodafone

3 Ways to Get Your PAC Code from Vodafone

Vodafone must provide your PAC code free of charge under Ofcom regulations. Here are the three methods, ranked by speed:

1. Text PAC to 65075 (Fastest — 60 Seconds)

Send a text message with the word PAC to 65075 from your Vodafone mobile. Vodafone will reply within 60 seconds with your 9-character PAC code and any early termination charges that apply. This is the method mandated by Ofcom and works on all UK networks.

2. Call Vodafone Customer Services

Call 191 from your Vodafone phone (free) or 03333 040 191 from any other phone. Ask the agent for your PAC code. They may offer you a retention deal to stay — you are under no obligation to accept. The agent must provide your PAC during the call.

3. Request Online via My Vodafone

Log in to the My Vodafone app or visit vodafone.co.uk. Navigate to account settings or the "Leaving Vodafone" section to request your PAC code online. Response times vary with this method.

What Happens After You Get Your Vodafone PAC Code

1. Give the PAC to your new provider — they will start the porting process.
2. Your number transfers within 1 working day — you can keep using your Vodafone SIM until the port completes.
3. Your Vodafone SIM stops working — once the port is complete, your old SIM is deactivated.
4. Your Vodafone contract is cancelled automatically — you do not need to contact Vodafone separately.

How Long Is a Vodafone PAC Code Valid?

Your Vodafone PAC code is valid for 30 days from the date it is issued. If it expires before you use it, simply request a new one for free using any of the methods above. Requesting a PAC does not cancel your contract — it only starts the switching process when you give it to your new provider.

Can I Keep My Vodafone Number?

Yes. That is exactly what a PAC code is for. When you give your PAC to your new network, your existing Vodafone number transfers to the new SIM. There is no gap in service — your number moves across within 1 working day and you keep the same number you have always had.

Things to Check Before Switching from Vodafone

• Contract status — if you are still within your minimum term, early termination charges may apply. Vodafone will tell you the exact amount when you request your PAC.
• Outstanding device payments — any remaining handset balance will need to be paid.
• Data and services — download any voicemails or data you want to keep before the switch completes.
• Business accounts — if you have a Vodafone business account, the account holder may need to authorise the PAC request.

Vodafone PAC Code Summary

Method	How	Response Time
Text	PAC to 65075	Within 60 seconds
Call	191 or 03333 040 191	During the call
Online	My Vodafone app or vodafone.co.uk	Varies