How to Use a PAC Code

Using Your PAC Code

Once you have your PAC code, using it is straightforward. Give the 9-character code to your new mobile provider when you sign up or order a new SIM. They will handle the rest.

Step-by-Step Process

1. Get your PAC code — text PAC to 65075 from your current mobile.
2. Order your new SIM or contract — when signing up with your new provider, there will be an option to port your existing number.
3. Enter the PAC code — provide it online during checkout, over the phone, or in-store.
4. Wait for the transfer — your number will move to your new SIM within 1 working day. You will receive a confirmation text.
5. Insert your new SIM — once the port completes, your old SIM stops working and your number is active on the new one.

What Happens During the Port

There is a brief switchover period (usually a few hours) where your old SIM stops receiving calls and your new SIM activates. This typically happens during business hours on the porting day. You may experience a short gap in service of up to a few minutes.

Tips

• Make sure your new SIM is inserted and your phone is switched on during the porting window.
• Your PAC code expires after 30 days — use it before then or request a new one.
• If you are porting multiple business numbers, coordinate with your provider to schedule ports in batches to minimise disruption.
• Keep your old phone charged and accessible until the port is confirmed.