How to Get a PAC Code from Virgin Mobile

3 Ways to Get Your PAC Code from Virgin Mobile

Virgin Mobile must provide your PAC code free of charge under Ofcom regulations. Here are the ways to get it, ranked by speed:

1. Text PAC to 65075 (Fastest — 60 Seconds)

Send a text message with the word PAC to 65075 from your Virgin Mobile mobile. Virgin Mobile must reply within 60 seconds with your 9-character PAC code and any early termination charges that apply. This method is mandated by Ofcom and works on every UK network. Virgin Mobile runs on the O2 network, but you still request your PAC directly from Virgin Mobile — not from O2.

This is the recommended method — it is instant and avoids any retention calls.

2. Call Virgin Mobile Customer Services

Call 789 from your Virgin Mobile phone or 0345 6000 789 from any phone. Ask the agent for your PAC code. They may offer you a deal to stay — you are under no obligation to accept, and they must still provide your PAC during the call.

3. Request Online

Log in to My Virgin Media online and request your PAC code from the account or "leaving Virgin Mobile" section. This is handy if you would rather not call.

What Happens After You Get Your Virgin Mobile PAC Code

1. Give the PAC to your new provider — they start the porting process for you.
2. Your number transfers within 1 working day — keep using your Virgin Mobile SIM until the port completes.
3. Your Virgin Mobile SIM stops working — once the port is done, your old SIM is deactivated automatically.
4. Your Virgin Mobile contract or plan ends automatically — you do not need to contact Virgin Mobile separately to cancel.

How Long Is a Virgin Mobile PAC Code Valid?

Your Virgin Mobile PAC code is valid for 30 days from the date it is issued. If it expires before you use it, request a new one for free. Requesting a PAC does not cancel your plan — it only starts the switch when you hand the code to your new provider.

Can I Keep My Virgin Mobile Number?

Yes — that is exactly what a PAC code is for. When you give your PAC to your new network, your existing Virgin Mobile number transfers to the new SIM with no gap in service. You keep the same number you have always had.

What Does a PAC Code Look Like?

A PAC code is nine characters — usually three letters followed by six numbers, for example ABC123456. The format is set by Ofcom and is identical on every UK network.

Things to Check Before Switching from Virgin Mobile

• Contract status — if you are still within your minimum term, early termination charges may apply. Virgin Mobile will tell you the amount when you request your PAC.
• Outstanding device payments — any remaining balance on a phone plan will need to be paid.
• Add-ons and perks — you will lose any included extras once you leave Virgin Mobile.
• Account access — Virgin Mobile customers are being migrated to Virgin Media O2 / O2 Volt — your PAC request still works the same way.
• Business accounts — if this is a business account, the account holder may need to authorise the PAC request.

Virgin Mobile PAC Code vs STAC Code

If you want to leave Virgin Mobile but do not want to keep your number, you need a STAC (Service Termination Authorisation Code) instead. Text STAC to 65075 to get one — it ends your contract without porting your number.

Virgin Mobile PAC Code Summary

Method	How	Response Time
Text	PAC to 65075	Within 60 seconds
Call	789 or 0345 6000 789	During the call
Online	My Virgin Media online	Varies