How to Get a PAC Code from SMARTY

2 Ways to Get Your PAC Code from SMARTY

SMARTY must provide your PAC code free of charge under Ofcom regulations. Here are the ways to get it, ranked by speed:

1. Text PAC to 65075 (Fastest — 60 Seconds)

Send a text message with the word PAC to 65075 from your SMARTY mobile. SMARTY must reply within 60 seconds with your 9-character PAC code and any early termination charges that apply. This method is mandated by Ofcom and works on every UK network. SMARTY runs on the Three network, but you still request your PAC directly from SMARTY — not from Three.

This is the recommended method — it is instant and avoids any retention calls.

2. Request Online

Log in to the SMARTY dashboard or smarty.co.uk (or WhatsApp/live chat) and request your PAC code from the account or "leaving SMARTY" section. As SMARTY has no phone helpline, this and the text method are the two ways to get your code.

What Happens After You Get Your SMARTY PAC Code

1. Give the PAC to your new provider — they start the porting process for you.
2. Your number transfers within 1 working day — keep using your SMARTY SIM until the port completes.
3. Your SMARTY SIM stops working — once the port is done, your old SIM is deactivated automatically.
4. Your SMARTY contract or plan ends automatically — you do not need to contact SMARTY separately to cancel.

How Long Is a SMARTY PAC Code Valid?

Your SMARTY PAC code is valid for 30 days from the date it is issued. If it expires before you use it, request a new one for free. Requesting a PAC does not cancel your plan — it only starts the switch when you hand the code to your new provider.

Can I Keep My SMARTY Number?

Yes — that is exactly what a PAC code is for. When you give your PAC to your new network, your existing SMARTY number transfers to the new SIM with no gap in service. You keep the same number you have always had.

What Does a PAC Code Look Like?

A PAC code is nine characters — usually three letters followed by six numbers, for example ABC123456. The format is set by Ofcom and is identical on every UK network.

Things to Check Before Switching from SMARTY

• Contract status — if you are still within your minimum term, early termination charges may apply. SMARTY will tell you the amount when you request your PAC.
• Outstanding device payments — any remaining balance on a phone plan will need to be paid.
• Add-ons and perks — you will lose any included extras once you leave SMARTY.
• Account access — SMARTY is online-only — there is no phone helpline; use live chat or WhatsApp.
• Business accounts — if this is a business account, the account holder may need to authorise the PAC request.

SMARTY PAC Code vs STAC Code

If you want to leave SMARTY but do not want to keep your number, you need a STAC (Service Termination Authorisation Code) instead. Text STAC to 65075 to get one — it ends your contract without porting your number.

SMARTY PAC Code Summary