How to Get a PAC Code from EE

3 Ways to Get Your PAC Code from EE

EE must provide your PAC code free of charge under Ofcom regulations. Here are the three methods, ranked by speed:

1. Text PAC to 65075 (Fastest — 60 Seconds)

Send a text message with the word PAC to 65075 from your EE mobile. EE will reply within 60 seconds with your 9-character PAC code and any early termination charges that apply. This is the method mandated by Ofcom and works on all UK networks.

This is the recommended method because it avoids any retention calls and gives you the code instantly.

2. Call EE Customer Services

Call 150 from your EE phone (free) or 07953 966 250 from any other phone. Ask the agent for your PAC code. They may offer you a retention deal to stay — you are under no obligation to accept. The agent must provide your PAC during the call.

EE customer services are available Monday to Friday 8am–8pm, Saturday 8am–8pm, and Sunday 8am–8pm.

3. Request Online via the EE App

Log in to the EE app or visit My EE online. Navigate to account settings or the "Leaving EE" section to request your PAC code. You can also use the EE online chat to request your PAC if you prefer not to call.

What Happens After You Get Your EE PAC Code

1. Give the PAC to your new provider — they will start the porting process on your behalf.
2. Your number transfers within 1 working day — you can keep using your EE SIM until the port completes.
3. Your EE SIM stops working — once the port is complete, your old SIM is deactivated automatically.
4. Your EE contract is cancelled automatically — you do not need to contact EE separately to cancel.

How Long Is an EE PAC Code Valid?

Your EE PAC code is valid for 30 days from the date it is issued. If it expires before you use it, simply request a new one for free using any of the methods above. Requesting a PAC does not cancel your contract — it only starts the switching process when you give it to your new provider.

Can I Keep My EE Number?

Yes. That is exactly what a PAC code is for. When you give your PAC to your new network, your existing EE number transfers to the new SIM. There is no gap in service — your number moves across within 1 working day and you keep the same number you have always had.

Things to Check Before Switching from EE

• Contract status — if you are still within your minimum term, early termination charges may apply. EE will tell you the exact amount when you request your PAC.
• Outstanding device payments — if you bought a phone on an EE device plan, any remaining balance will need to be paid.
• EE perks and add-ons — you will lose access to any included perks such as Apple Music, BT Sport, or data gifting once you leave EE.
• Data and services — download any voicemails or data you want to keep before the switch completes.
• Business accounts — if you have an EE business account, the account holder may need to authorise the PAC request.

EE PAC Code vs STAC Code

If you want to leave EE but do not want to keep your number, you need a STAC (Service Termination Authorisation Code) instead. Text STAC to 65075 to get one. A STAC simply ends your contract without porting your number.

Switching from EE to Another Network

EE is part of the BT Group, which also operates BT Mobile and Plusnet Mobile. If you are switching to either of those networks, you still need a PAC code to keep your number. The process is the same — text PAC to 65075 and give the code to your new provider.

EE PAC Code Summary

Method	How	Response Time
Text	PAC to 65075	Within 60 seconds
Call	150 or 07953 966 250	During the call
Online	EE app or My EE online	Varies